Clinic Supervisor

Integrated Pain Management Medical Group, Inc.•Walnut Creek, CA

13d•$72,000 - $80,000

About The Position

The Clinic Supervisor supports the Senior Clinic Operations Manager in the day-to-day operational oversight of a medical clinic. This role is responsible for the direct supervision, coaching, and performance management of a team of Medical Assistants, ensuring high standards of patient care, efficient clinic flow, and compliance with clinical and operational policies.

Requirements

High school diploma or equivalent is required, Associate’s or Bachelor’s degree in healthcare administration or related field is preferred
Medical Assistant certification (CMA, RMA, or equivalent) is required
Minimum 2–4years experience as a Medical Assistant in an outpatient or ambulatory care setting
Prior experience leading or supervising staff (formal or informal)
Knowledge of clinical workflows and medical office operations
Experience in a multi-provider or high-volume clinic environment
Experience supporting operational leaders or managers
Strong people leadership and coaching skills
Ability to manage priorities in a fast-paced clinical environment
Effective communication and conflict resolution skills
Working knowledge of EHR systems and clinic scheduling workflows

Responsibilities

Provide direct supervision to Medical Assistants, including scheduling, training, coaching, and performance management
Serve as a frontline leader and escalation point for MA-related workflow, attendance, and performance issues
Conduct regular check-ins, feedback conversations, and performance evaluations
Support onboarding and ongoing competency development of Medical Assistants
Partner closely with the Senior Clinic Operations Manager to support daily clinic operations and staffing coverage
Ensure efficient patient flow and appropriate MA coverage to support providers and clinic volume
Assist with identifying operational challenges and implementing process improvements
Act as Manager-on-Duty as assigned when needed
Ensure Medical Assistants adhere to clinical protocols, safety standards, and infection control guidelines
Support compliance with regulatory requirements (e.g., OSHA, HIPAA, state and federal regulations)
Reinforce proper documentation, rooming procedures, and clinical workflows
Serve as a liaison between Medical Assistants, providers, and clinic leadership
Escalate operational or staffing concerns appropriately to the Senior Clinic Operations Manager
Promote a positive, respectful, and patient-centered work environment
Support high standards of patient care and service excellence
Address patient or provider concerns related to MA support and clinic operations
Participate in quality improvement initiatives and clinic performance goals
Assumes other responsibilities as appropriate to the position and organizational needs