Clinic Supervisor: Plastic Surgery and Medical Spa

Trinity Health

About The Position

The Clinic Supervisor supports the delivery of high-quality patient care by overseeing daily clinic operations, ensuring compliance with organizational policies and regulatory standards, and fostering a collaborative team environment. This role provides leadership in staff development, performance management, and operational efficiency, while actively contributing to budget adherence and continuous improvement initiatives. The Clinic Supervisor serves as a key liaison between clinic staff, management, and other departments, promoting effective communication and problem-solving to enhance clinic performance and patient satisfaction. ESSENTIAL FUNCTIONS 1. Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. 2. Responsible for hiring, onboarding, coaching and appraising performance of specific clinical staff. Responsible for scheduling, orienting, training and developing assigned colleagues. Responsible for reporting hours worked for payroll purposes. 3. Works with individual clinic management to evaluate, monitor and enforce clinic specific protocols, procedures and objectives. Assists in a variety of clinic specific functions to facilitate effective and efficient flow of services throughout the clinic (i.e. reception, accounting, lab, and nursing). 4. Ensures charging/reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team and monitoring outcomes. 5. Promotes an environment of Patient Centered Care, building a team that promotes a positive patient experience with each encounter. 6. Assists in the development of the clinic budget. Monitors utilization of staff and supplies and makes appropriate adjustments to meet the budget. Reconciles and/or prepares daily bank deposits. 7. Monitors clinic specific compliance with MCI Policies implementing plans as needed. Reviews and makes recommendations to managers on possible revisions to the MCI policies. 8. Promotes team concept among all staff in clinic. Utilizes effective verbal and nonverbal communication to ensure problems, possible solutions and final solutions are understood and accepted by all affected staff members and patients. Demonstrates functional knowledge of essential functions for the job classes that are directly supervised. 9. Ensures mandatory education requirements for assigned staff are met, including mentoring and training of staff on changes in the health care environment. 10. Schedules and supervises specific clerical personnel in the clinic. Participates in Performance Improvement activities as appropriate. Reconciles providers’ resource schedules. 11. Maintains supply inventory and stocks supplies in various work areas. 12. Demonstrates functional knowledge of essential functions for the job classes that are directly supervised. 13. Monitors and maintains licensure certification requirements for assigned staff are met. 14. Up to 49% of the role may be functioning in the capacity of staff. Work includes cross coverage in other clinic areas as team needs. 15. Other duties as needed and assigned by the manager. 16. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Requirements

Must be comfortable operating in a collaborative, shared leadership environment.
Required the ability to read, write, and understand the English language, and communicate effectively with patients, visitors, and colleagues while performing their job duties.
Must meet one of the following: 1) Current license or certification in one of the following roles: RN, LPN, CMA, Radiology Tech, Lab Tech, Surgical Tech or Mental Health Therapist; or 2) Associate's degree in business, nursing, health administration; or 3) Bachelor's degree in business, nursing, health administration; or 4) enrolled in a Bachelor’s program and actively pursuing
Knowledge of CPT codes, billing and collection practices, fee structures, and practice standards
Two years’ experience in clinic/physician office.
Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
Computer proficiency including Word, Excel, and office management computer program experience
Experience setting goals, defining objectives, and working directly with physicians
Financial background including use of spreadsheets, preparing financial reports, analyzing financial information, and preparing budgets
Extensive quality assurance background with a proven commitment to high standards of performance
Experience with applicable state and federal regulatory agencies and occupational health safety laws governing clinic operation
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Responsibilities

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Responsible for hiring, onboarding, coaching and appraising performance of specific clinical staff.
Responsible for scheduling, orienting, training and developing assigned colleagues.
Responsible for reporting hours worked for payroll purposes.
Works with individual clinic management to evaluate, monitor and enforce clinic specific protocols, procedures and objectives.
Assists in a variety of clinic specific functions to facilitate effective and efficient flow of services throughout the clinic (i.e. reception, accounting, lab, and nursing).
Ensures charging/reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team and monitoring outcomes.
Promotes an environment of Patient Centered Care, building a team that promotes a positive patient experience with each encounter.
Assists in the development of the clinic budget.
Monitors utilization of staff and supplies and makes appropriate adjustments to meet the budget.
Reconciles and/or prepares daily bank deposits.
Monitors clinic specific compliance with MCI Policies implementing plans as needed.
Reviews and makes recommendations to managers on possible revisions to the MCI policies.
Promotes team concept among all staff in clinic.
Utilizes effective verbal and nonverbal communication to ensure problems, possible solutions and final solutions are understood and accepted by all affected staff members and patients.
Demonstrates functional knowledge of essential functions for the job classes that are directly supervised.
Ensures mandatory education requirements for assigned staff are met, including mentoring and training of staff on changes in the health care environment.
Schedules and supervises specific clerical personnel in the clinic.
Participates in Performance Improvement activities as appropriate.
Reconciles providers’ resource schedules.
Maintains supply inventory and stocks supplies in various work areas.
Demonstrates functional knowledge of essential functions for the job classes that are directly supervised.
Monitors and maintains licensure certification requirements for assigned staff are met.
Up to 49% of the role may be functioning in the capacity of staff.
Work includes cross coverage in other clinic areas as team needs.
Other duties as needed and assigned by the manager.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.