As a Clinic Success Manager (CSM), you will own the entire customer lifecycle for your portfolio of clinics and health systems. You are equal parts strategist, relationship builder, technical translator, and clinical mentor. You will sit at the very center of a paradigm shift in diabetes care, helping clinics modernize how they monitor, manage, and support their patients; ultimately leading to improved patient outcomes and sustainable workflows at scale. This role blends clinical workflow expertise, project management, customer success strategy, and clinic support. You will lead all elements of implementation - including serving as project manager/quarterback for EHR integration and SSO setup where needed - train clinical teams on the Tidepool+ platform, guide workflow and intervention designs that result in improved patient outcomes and financial impact for health systems, and ensure quantifiable success with Tidepool+. At Tidepool, personal experience with diabetes is valued and not required. We seek team members who are empathetic towards chronic conditions and eager to learn about the diabetes experience. For more insights into our work culture, including our commitment to inclusion and diversity, please refer to this blog post about working at Tidepool.