Clinic Staff Assistant I - Dallas

UT Southwestern Medical Center•Dallas, TX

46d

About The Position

Clinic Staff Assistant I staff perform clinic front office operation workflows such as: patient registration, scheduling, insurance benefit verification, internal and external referral management, answer inbound phone lines and document patient telephone encounters, as well as point of service collections and patient check-in and check-out.

Requirements

High school diploma or GED with prior customer service experience required and successful completion of CSA competencies in two (2) clinical front office operations within 6-12 months of hire.

Nice To Haves

Degree in related field and/or related experience preferred but not required.

Responsibilities

Learn and demonstrates proficiency in a minimum of two (2) of the following clinical front office operations in a minimum of two (2) clinical front office operations within 6-12 months: Registration
Scheduling
Inbound call documentation
Insurance Entry and Verification
Referrals Management
Cash Drawer, Payment Posting and Check-in/Check-out
Learn and maintain up-to-date knowledge of Epic electronic medical record (EMR) system user operations, front office clinical workflows and policies and procedures.
Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues, and the community.
Build rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
Maintain neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
Ensure adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.
Duties performed may include one or more of the following core functions: (a) Directly interact with or care for patients; (b) Directly interact with or care for human-subjects research participants; (c) Regularly maintain, modify, release or similarly affect patient records (including patient financial records); or (d) Regularly maintain, modify, release or similarly affect human-subjects research records.
Perform other duties as assigned.