Clinic Staff Assistant I - Call Center

UT Southwestern Medical Center•Dallas, TX

8h•Hybrid

About The Position

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued patients and employees. With over 20,000 employees, we are committed to continuing our growth with the best professionals in the healthcare industry. We invite you to be a part of the UT Southwestern team where you’ll discover teamwork, professionalism, and consistent opportunities for growth. Job Summary Call Center/Clinic Staff Assistant I (CSA I) staff in this role will primarily support clinic-based call centers, which manage a high volume of patient phone calls. Key responsibilities include: appointment scheduling, coordination of services across multiple providers and specialties, insurance benefit verification, documenting patient telephone encounters, and responding to patient inquiries with a focus on excellent customer service.These positions may be onsite, hybrid, or fully remote, depending on the needs of the clinic and department. All new hires will complete initial training onsite prior to transitioning to their designated work arrangement.

Requirements

High school diploma or GED with prior customer service experience required and successful completion of CSA competencies in two (2) clinical front office operations within 6-12 months of hire.

Nice To Haves

Degree in related field and/or related experience preferred but not required.

Responsibilities

Learn and demonstrates proficiency in a minimum of two (2) of the following clinical front office operations in a minimum of two (2) clinical front office operations within 6-12 months: Registration
Scheduling
Inbound call documentation
Insurance Entry and Verification
Referrals Management
Cash Drawer, Payment Posting and Check-in/Check-out
Learn and maintain up-to-date knowledge of Epic electronic medical record (EMR) system user operations, front office clinical workflows and policies and procedures.
Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues, and the community.
Build rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
Maintain neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
Ensure adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.
Duties performed may include one or more of the following core functions: (a) Directly interact with or care for patients; (b) Directly interact with or care for human-subjects research participants; (c) Regularly maintain, modify, release or similarly affect patient records (including patient financial records); or (d) Regularly maintain, modify, release or similarly affect human-subjects research records.
Perform other duties as assigned.