Clinic Services Specialist - UI Heart and Vascular Center

UIOWA•Iowa City, IA

3d•Onsite

About The Position

No Nights, Weekends, or Holidays UI Heart and Vascular Center is seeking a 100% Clinic Services Specialist to provide efficient, effective and highly-collaborative clinical operational support through the delivery of health care services in the UI Heart and Vascular Center’s (HVC) main campus clinic. We are the best heart hospital in Iowa UI Heart & Vascular Center is recognized by U.S. News & World Report as the best hospital in the state for cardiology and heart surgery patient care. The best hospitals nationally received this rating based on patient outcomes, number of high-risk patients seen, patient experience, advanced clinical technologies, and more. Duties to include: Responsible for scheduling patient appointments and visits within the HVC’s main campus outpatient, Iowa River Landing, and/or outreach clinic(s) using the electronic medical record (EMR). Assist with scheduling and coordinating appointments in the procedural units (adult cardiac catheterization, electrophysiology and vascular labs). Assist with EPIC in basket. Work collaboratively with a multidisciplinary team. Assist with problem solving of scheduling issues. Follow the scheduling policies to facilitate all patient appointments. Regularly attend scheduling staff meetings. May rotate and/or provide check-in/out coverage at main campus outpatient, Iowa River Landing, and/or the Cardiovascular Pre- and Post-Recovery (CPRU) registration areas. Coordinate provider schedules (Master schedules, daily templates and clinic closures). Notify UI Patient Appointment Center (PAC) and HVC frontline supervisor of scheduling issues in a timely and effective manner. Serve intermediary between patients and nursing personnel concerning scheduling concerns and medical needs. Negotiate appointments with patients and other departments. Negotiate schedule changes with providers and communicates changes with staff/supervisors. Explain scheduling policies to other schedulers as needed through written and oral communications. Collaborate with peers and co-workers to enhance the delivery of health care. Provide feedback to management on means to achieve goals and resolve service issues. Contribute ideas and seek ways to improve assigned processes. May provide training and functional and/or administrative supervision for students/temporary staff. Participate in daily phone coverage utilizing the resources available to maintain the Ambulatory Care Services “Standards of Excellence.” Upholds HVC and UIPAC best practices. Is accountable for meeting metrics/targets as pre-determined by the HVC and UIPAC. Serve as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as assigned. University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Requirements

Bachelor's Degree in Business Administration or Business Management; or an equivalent combination of education and experience is required.
1 year experience performing complex patient scheduling across multiple departments or sub-specialties (hospital setting preferred).
Effective and positive communication (verbal and written) and interpersonal skills.
Demonstrated ability to work well within a multi-disciplinary team and collaborate effectively with internal and external customers as well as colleagues at all institutional levels.
Must be proficient in computer spreadsheet and database applications.

Nice To Haves

3 years experience performing complex patient scheduling across multiple departments or sub-specialties (hospital setting preferred).
Prior experience processing prior authorizations.
Experience utilizing Epic.

Responsibilities

Responsible for scheduling patient appointments and visits within the HVC’s main campus outpatient, Iowa River Landing, and/or outreach clinic(s) using the electronic medical record (EMR).
Assist with scheduling and coordinating appointments in the procedural units (adult cardiac catheterization, electrophysiology and vascular labs).
Assist with EPIC in basket.
Work collaboratively with a multidisciplinary team.
Assist with problem solving of scheduling issues.
Follow the scheduling policies to facilitate all patient appointments.
Regularly attend scheduling staff meetings.
May rotate and/or provide check-in/out coverage at main campus outpatient, Iowa River Landing, and/or the Cardiovascular Pre- and Post-Recovery (CPRU) registration areas.
Coordinate provider schedules (Master schedules, daily templates and clinic closures).
Notify UI Patient Appointment Center (PAC) and HVC frontline supervisor of scheduling issues in a timely and effective manner.
Serve intermediary between patients and nursing personnel concerning scheduling concerns and medical needs.
Negotiate appointments with patients and other departments.
Negotiate schedule changes with providers and communicates changes with staff/supervisors.
Explain scheduling policies to other schedulers as needed through written and oral communications.
Collaborate with peers and co-workers to enhance the delivery of health care.
Provide feedback to management on means to achieve goals and resolve service issues.
Contribute ideas and seek ways to improve assigned processes.
May provide training and functional and/or administrative supervision for students/temporary staff.
Participate in daily phone coverage utilizing the resources available to maintain the Ambulatory Care Services “Standards of Excellence.”
Upholds HVC and UIPAC best practices.
Is accountable for meeting metrics/targets as pre-determined by the HVC and UIPAC.
Serve as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors.
May perform other duties as assigned.