Clinic Services Representative
About The Position
As a Clinic Services Rep, you will be a central figure in our ambulatory clinic, ensuring every patient feels respected and comfortable through seamless coordination and attentive service. Every day, you will expertly manage calls, schedule appointments, room patients, and coordinate daily schedules, while also processing revenue, communicating test results, and warmly addressing patient concerns. Your work will continually leverage the Virginia Mason Production System to enhance efficiency and patient safety. To be successful in this role, you will combine exceptional interpersonal skills, a proactive and organized approach, and a deep dedication to customer satisfaction. You will be passionate about positive patient experiences and thrive in our collaborative, innovative clinic environment.
Responsibilities
- Acts as primary contact for patients in person and on the phone.
- Greets patients upon entering the clinic.
- Registers and checks-in patients, prepares paperwork for visit, verifies and updates patient information for new and established patients.
- Collect co-payments from patients at check-in.
- Answers telephones and schedule patient appointments with providers.
- Reminds patients of upcoming appointments and schedules new or follow up appointments.
- Explains logistics related to appointments (e.g., appointment time, parking).
- Keeps patients informed of delays.
- Routes phone calls per urgent/emergent guidelines.
- Perform telephone and in-person screening.
- Coordinates and schedules services for patients and providers.
- Maintains provider’s daily schedules and communicates changes.
- Prepares charts with all necessary paperwork.
- Coordinates pre-authorizations.
- Requests/submits referrals.
- Maintains filing of test results.
- Updates insurance information.
- Manages information such as filing, pharm refill line, release/receipt of records, x-rays, referrals, pre-authorizations & quality checks on charge slips.
- Provides patients with generic preoperative and postoperative information.
- Manages office supplies.
- Coordinates durable medical equipment delivery/return.
- Maintains stock & patient education materials
- Sorts mail & other communications.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
