Clinic Services Manager II - Alpine

San Ysidro Health•Alpine, CA

About The Position

Reporting to the Director, Regional Clinic Operations, under the mandate of Federally Qualified Health Centers (FQHC), the Clinic Services Manager II (CSM II) is accountable for the effective and efficient day-to-day operation of the assigned Clinic regarding patient satisfaction, business, and financial matters. Responsibilities include ensuring the quality management of care delivery to patients and families, managing and directing staff, overseeing the service delivery, budget and implementation of operational plans. The CSM II interfaces with external and internal services to ensure an effective and efficient operation of the clinic. The position is responsible for providing leadership and promoting the strategic directions and goals of the organization by applying and evaluating standards, policies, practices, and procedures to the patient care services.

Requirements

2 years as a clinic manager or administrator in ambulatory health center, community health clinic, or relevant experience.
BA Degree in Business Administration or related field; or equivalent experience.
Excellent oral, written communication, and interpersonal skills; demonstrated commitment to organizational Core Values.
Strong knowledge of management principles and practice.
Good organizational and analytical skills.
Ability to prioritize; ability to coordinate a high level of activity under a variety of conditions and constraints.
General office Equipment to include Personal Computer, Phones, Fax, etc.
Prolonged periods of sitting, and constant walking and standing.
Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

Nice To Haves

3-4 years as a clinic manager or administrator in an ambulatory health center or community health clinic.
Master's Degree in Business Administration or related field.

Responsibilities

Creates a positive partnership with their respective Medical Director to effectively create, implement and champion approved operational strategies within their clinic.
Maintains and operates in accordance with SYHealth’s and departmental standards, guidelines, policies and procedures, as well as city, county, state, and federal regulations.
Maintains staff retention by ensuring the recruiting, selecting, orienting, and training of employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, appraising, and evaluating job results; managing performance through coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, productivity, and quality standards; ensuring employees have necessary resources to succeed.
Develops and maintains a partnership with the Clinical Director to provide active leadership in building positive provider and staff relationships to maximize efficiency and provide a high-quality patient experience.
Establishes and maintains working relationships with departments leadership to ensure staff have the training, tools and resources needed.
Develops, Implements, and monitors quality improvement activities. May also work closely with Quality Management to ensure quality and corporate compliance.
Works within and participates in the preparation of annual department/clinic budget including reviewing of monthly financials for budget compliance and monitoring expenditures.
Monitors appointment schedules one week prior and pro-actively communicates with the Patient Satisfaction and Eligibility leadership and the call center to ensure schedules are booked at full capacity.
Attends meetings and participates on committees.
Demonstrates effective written and verbal communication; prepares reports and correspondence as needed or directed.
Oversee and ensures patient satisfaction; continuously assess patient flow throughout the clinic, handles patient correspondence, resolves complaints, and addresses inquiries.
Ensures that the clinic is clean, well-maintained, and functional. Reports deficiencies to Plant Support as identified.
Conducts daily rounds at the clinic and maintains an open-door policy.
Leads by example, demonstrating professional conduct by upholding SYHealth’s CORE Values in every interaction.
Effectively manages/oversees Patient Service and Eligibility Supervisor(s).
Monitors and reports status of clinic operational licensing and certifications.
Enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
Maintains and Updates CSM Playbook.
Trains and mentors newly onboarded CSMs.
Reviews/amends Clinic Scope of Services Policy annually.
Monitors, reviews, and acts on Productivity, Net Loss, Pro-active Access, Patient Satisfaction Reports etc.
Responsible for teambuilding events for the clinic.
Assists the Director, Regional Clinic Operations with administrative duties to support SYHealth’s strategic plan and performs other related duties as assigned or requested.