Clinic Service Representative - General Surgery - Days

Henry Ford Hospital•Jackson, MI

30d

About The Position

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. From the hiring manager: Previous experience in ambulatory or surgical clinic settings. Strong communication and customer service skills. Proficiency in scheduling systems and electronic health records (EHR). Ability to multitask in a fast-paced environment and maintain accuracy. Knowledge of insurance verification and patient registration processes. Strengths/Structure of Department: Collaborative team environment focused on patient-centered care. Strong support from nursing leadership and administrative staff. Emphasis on continuous improvement and adherence to quality standards. Flexible scheduling to accommodate patient needs and optimize workflow.

Requirements

High School Diploma or equivalent.
Required to perform calculations, complete forms, extensively utilize computer information system.
Familiarity with clinic environment preferred.
Demonstrated ability to work with detailed information.
Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
Ability to work successfully in a fast-paced environment with frequent interruptions.
Ability to work within a team setting and be supportive of team members.
Successful completion of yearly competencies.
Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
Ability to work effectively with populations of diverse backgrounds and ages.
Dependable and punctual.
Strong organizational skills and ability to multi-task.