Clinic Service Representative- Outpatient Lab Main Campus Detroit-Contingent

Henry Ford Health • Detroit, MI

414d

About The Position

The Clinic Service Representative at Henry Ford Health is responsible for managing patient registration activities in an outpatient lab setting. This role involves face-to-face interactions with patients, handling check-ins and check-outs, verifying insurance, collecting payments, and ensuring a smooth discharge process. The representative plays a crucial role in maintaining high service excellence standards and contributes to a supportive team environment.

Requirements

• High School Diploma or equivalent required.
• Ability to perform calculations and complete forms accurately.
• Familiarity with clinic environments preferred.
• Demonstrated ability to work with detailed information.
• Strong interpersonal skills for effective communication with patients and staff.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic computer skills, including navigating software and email.

Nice To Haves

• Experience in a healthcare setting.
• Knowledge of financial responsibilities related to patient care.

Responsibilities

• Follow standard operating procedures for patient registration activities.
• Manage patient reception, including face-to-face check-in and check-out.
• Perform preregistration and insurance verification tasks.
• Handle cash collections and chart reconciliation.
• Assist with patient discharge processes.
• Contribute to a culture of service excellence for all customer groups.

Benefits

• Competitive health plan options including CDHPs, PPO, and HMO plans.
• Dental and eye care coverage.
• Tuition assistance.
• Discounts to various businesses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED