Clinic Service Representative - Full-Time - Rotating

Henry Ford Health • Dearborn, MI

109d

About The Position

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

Requirements

• High School Diploma or equivalent.
• Ability to perform calculations and complete forms.
• Extensive computer skills including software navigation and email.
• Familiarity with clinic environment preferred.
• Demonstrated ability to work with detailed information.
• Strong interpersonal skills for effective communication with patients and staff.
• Dependable and punctual.
• Strong organizational skills and ability to multi-task.

Nice To Haves

• Experience in a healthcare setting.
• Ability to work with diverse populations.

Responsibilities

• Follow standard operating procedures for patient registration activities.
• Perform patient reception, check in and check out.
• Conduct preregistration and insurance verification.
• Handle cash collections and chart reconciliation.
• Assist with patient discharge.
• Contribute to a culture of service excellence.
• Discuss financial responsibilities with patients and connect them with the Customer Service Center.
• Work effectively in a fast-paced environment with frequent interruptions.
• Support team members in a collaborative setting.

Benefits

• Competitive health plan options including CDHPs, PPO, and HMO plans.
• Dental and eye care coverage.
• Tuition assistance.
• Family forming benefits.
• Discounts to various businesses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED