Clinic Service Representative - Family Medicine - Days

Henry Ford Macomb Hospital • Clinton Township, MI

249d

About The Position

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

Requirements

• High School Diploma or equivalent.
• Basic computer knowledge and keyboarding skills.
• Ability to perform calculations and complete forms.
• Familiarity with clinic environment preferred.
• Demonstrated ability to work with detailed information.
• Strong interpersonal skills for effective communication.
• Ability to work in a fast-paced environment with frequent interruptions.
• Dependable and punctual with strong organizational skills.

Nice To Haves

• EPIC experience preferred.
• Experience in a healthcare setting.
• Ability to work with diverse populations.

Responsibilities

• Follow standard operating procedures for patient registration activities.
• Manage patient reception, check in and check out processes.
• Perform preregistration and insurance verification.
• Handle cash collections and chart reconciliation.
• Assist with patient discharge procedures.
• Communicate effectively with patients, visitors, and medical staff.
• Manage a multiline phone system.
• Work with minimal supervision in a fast-paced environment.
• Support team members and work collaboratively.

Benefits

• Competitive health plan options including CDHPs, PPO, and HMO plans.
• Dental and eye care coverage.
• Tuition assistance.
• Family forming benefits.
• Discounts to various businesses.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED