Clinic Self-Pay Biller (Full-Time)

UVALDE MEMORIAL HOSPITAL•Uvalde, TX

31d•Onsite

About The Position

At Uvalde Memorial Hospital, we believe that every part of the patient journey matters — including the billing experience. As a Clinic Self-Pay Biller/Collector, you’ll play a key role in supporting patients by ensuring their billing questions are answered and their balances are managed with care and accuracy. Your work helps keep our financial processes running smoothly, supports patient satisfaction, and contributes directly to the hospital’s ability to serve our community.

Requirements

High school diploma or equivalent required.
At least 1 year of experience in hospital or clinic billing (self-pay or customer service preferred).
Proficiency in billing software, EHR systems, and Microsoft Office Suite.
Strong communication and customer service skills, with a focus on empathy and problem-solving.
Ability to multitask in a fast-paced environment and maintain confidentiality.

Nice To Haves

Familiarity with medical billing procedures, EOBs, and patient responsibility processes is a plus.

Responsibilities

Review patient accounts to identify self-pay balances after insurance payments and adjustments.
Generate and upload daily statement files to ensure patients receive timely and accurate billing.
Collaborate with third-party vendors on early-out collections and monitor communication efforts.
Manage bad debt workflows, agency placements, and respond to account inquiries.
Process incoming patient payments and assist patients in setting up payment plans.
Make outbound calls and answer billing-related questions with professionalism and empathy.
Work closely with Financial Counselors, Customer Service, and Revenue Cycle teams to resolve discrepancies.
Maintain detailed documentation of all account actions, ensuring compliance with HIPAA and hospital policies.
Support month-end reporting, audits, and process improvements.