Clinic Scheduler III: Hoag Medical Group Resource Pool

Hoag • Costa Mesa, CA

7d

About The Position

The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.

Requirements

• For Hoag Clinic: Member Advocate III Bachelor’s degree or obtaining a bachelor’s degree in healthcare related field OR certified medical assistant OR Licensed Vocational Nurse
• 3 years of customer service experience; 2 years of experience within a call center or healthcare setting with direct patient interaction
• Previous work experience working as a care coordinator, member advocate, or health care unit coordinator or similar health related job function
• For Revenue Cycle: CPS Specialist III High School Diploma or equivalent
• Complete 1 year of employment in Access Department or Front Desk scheduling or customer service experience
• Complete 1 year experience in scheduling at Hoag Hospital
• Accuracy 98%, for registrations and appointments
• Productivity exceeds 60 registrations or appointments per day
• Completes appointments in RMS and Affinity and meets monthly collection goals
• Has helped develop or complete 2 policy and procedures for the CPS department and mentors staff on a consistent basis
• Provided in-service to partnering departments on different processes or systems utilized with CPS
• Mastered the 5 Declarations and actions of Own IT process

Nice To Haves

• Bilingual skills preferred
• For Hoag Clinic: Member Advocate II Licensed Vocational Nurse
• For Hoag Clinic: Member Advocate III Certified Medical Assistant
• Certified Medical Interpreter
• For Revenue Cycle: CPS Specialist III Medical Terminology certification

Responsibilities

• answering phone calls
• scheduling patient appointments
• Triages phone calls as necessary
• conduct patient/member pre-certification to ensure coverage for appointments and medical care
• function as a liaison and ensures a high value and personalized experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED