Clinic Registration Supervisor

Mile Bluff Medical Center•Mauston, WI

About The Position

The Registration Supervisor oversees the day to day operations and overall performance of the Registration areas within the organization. The Supervisor is responsible for ensuring the team executes daily tasks efficiently to ensure the department operates smoothly.

Requirements

High school diploma or equivalent required.
3+ years of experience as a Lead or in a leadership role in a Registration Department at a Healthcare facility.
Exceptional accuracy and attention to detail required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Intermediate proficiency with computers is required.
Self-starter with excellent interpersonal communication and problem-solving skills.
Demonstrates knowledge of patient registration and point-of-service collections
Ability to work in a collaborative team environment
Ability to handle a high degree of pressure, heavy workloads, multiple requests, numerous interruptions, and short deadlines in a positive manner, establishing priorities for effective work completion.
Adapts quickly to changing conditions, assimilating new processes into job functions and taking ownership.
Exhibits superior management skills that emphasize team-building and strong leadership with the ability to provide clear direction to the department, while also functioning as an individual contributor

Nice To Haves

Experience working in the medical industry preferred.

Responsibilities

Manages the operations of the Patient Registration Department by planning, organizing, directing and evaluating all activities
Ensures an accurate customer registration process, providing needed statistics
Coordinate all work schedules for registration staff (Clinic, Hospital, ER/Urgent Care) to ensure adequate coverage as needed.
Manage the registration staffing and monitor daily performance to ensure duties are completed accurately, efficiently and timely
Develops talent within the team, including acquiring, engaging and retaining
Works with other departments to ensure a smooth, rapid customer flow from arrival to destination department, resolving problems as they occur
Engage Team Member engagement
Set performance expectations and drive personal accountability
Create environment for team members to provide the best customer service
Leads the redesign of registration and intake processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes.
Develops effective decision-making, communications and interpersonal relations to ensure a positive image of the Mile Bluff Medical Center Organization, and to ensure customer satisfaction, supporting and portraying strong customer service philosophies in all encounters:
Approve payroll and time off requests
Schedule and conduct registration meetings.
Prepare and distribute monthly specialty services calendars.
Manage and collaborate with registration trainer on training schedules for current and new registration and Patient Access staff.
Collaborate with other departments as needed.
Develop new registration and reception forms for all clinics.
Perform testing for all system(s) updates.
Create Bi-weekly provider time off reports.
Run monthly telephone reports.
Provide backup coverage in registration and reception at all clinic facilities.
Conduct staff rounding.
Perform employee annual evaluations, conducting verbal and written reviews along with disciplinary action as needed
Submit purchase and maintenance order for the department as needed.
Participate in medical office emergency routine, whenever required.
Summon Triage assistance when needed.
Perform other duties as assigned by the Revenue Cycle Director.