Clinic Registered Nurse Lead (RN): Primary Care

Trinity Health

2d•Onsite

About The Position

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. At MercyOne Genesis Medical Group, we are dedicated to providing a medical home with high quality care where the focus is on you and your family’s health. We are the largest medical group in the Quad-Cities providing our community care where it wants it and care when it needs it. Want to learn more about MercyOne Genesis Family Medical Center? Click here: MercyOne Genesis Family Medical Center | MercyOne Join the MercyOne Family! We are looking to hire a Registered Nurse Lead in our MercyOne Genesis Family Medical Center Clinic As a Lead Registered Nurse at MercyOne, you will be responsible for overseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The role assists in managing workload assignments while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as scheduling timekeeping, handling patient inquiries, and managing special projects. The lead serves as a resource for staff and liaison with clinic management to maintain high standards of care and service. The lead functions as clinical support staff up to 90% as required to meet business needs. Schedule: Full time 40 hours 8:00a-5:00p No weekend or Holidays

Requirements

Must be comfortable operating in a collaborative, shared leadership environment.
A minimum of 2 years of RN experience in a clinic setting is required.
Must be comfortable operating in a collaborative, shared leadership environment.
Active RN License in the state of Iowa; Licensure from other states may be required based on location.
Basic Life Support (BLS) certification required within 3 months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.
Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
Ability to work with diverse groups of people and in a collaborative, shared leadership environment.
Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
Must have a minimum of 2 years of prior related experience in a medical office or healthcare setting.
Is able to perform a variety of duties characterized by frequent change.
Must have good communication and diplomacy skills.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Nice To Haves

Supervisory or lead-level experience in a clinical setting preferred.

Responsibilities

Greet and prepare patients for the health care provider.
Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem
Performs all the functions of a clinic RN as needed.
Demonstrates comprehensive knowledge and competency in all essential functions of various clerical roles within the clinic.
Optimizes clinic operations, assisting with patient care, patient flow and facilitating communication amongst team members.
Oversees staff scheduling, onboarding, and education.
Assists with payroll, timekeeping, and performance management.
Assists in training, orienting, and supporting staff within the referral management team.
Recognizes and addresses issues, improving clinic flow and ensuring quality patient care.
Responds to patient inquiries.
Actively participates in meetings, leads huddles, ensuring adherence to safety, infection control, and departmental policies.
Maintains supply inventory and order supplies as assigned.
Provides leadership, ensuring appropriate staffing, training, and support for the clinical team.
Collaborates with a variety of staff, leaders and providers to ensure delivery of quality patient care.
Resolve complex patient concerns, inquiries, and escalate to management as appropriate.
Monitors department operations, manages supplies, maintains confidentiality, and ensures compliance with laws, regulations, and organizational integrity.
Leads or assists with quality assurance, staff development, and process improvement initiatives.
Demonstrates proficiency in department-specific software and tools.
Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).
Other duties as needed and assigned by the manager.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.