Clinic Referral Assistant LPN/RN- General Surgery Clinic1.0 FTE

Waverly Health Center•Waverly, IA

17d•Onsite

About The Position

PRIMARY FUNCTIONS Provides indirect patient care services, under the direction of a provider, that meet the psychosocial, physical, and general aspects of care. Communicates with providers and team members about status of patient appointments/testing/procedures, including any follow up needed.

Requirements

Must be licensed to practice as a Licensed Practical Nurse or Registered Nurse in Iowa, or have 5 years of healthcare experience.
Ability to learn and navigate computer systems including the online training modules, the employee timesheet and the performance appraisal system. Job specific systems are also required.
Must be able to read, speak, and write fluent English.
Sitting – Approximately 70% of shift.
Standing– Approximately 10% of shift.
Walking – Approximately 10% of shift.
Lifting – Approximately 35 pounds. Must use, and require staff to use, when in hospital and pre-hospital settings, proper body mechanics and ergonomics and, as applicable, lifting/moving devices.
Twisting – Infrequent.
Bending – Moderate.
Squat/Kneel – Approximately 10% of shift.

Nice To Haves

Previous experience in a clinic setting preferred.

Responsibilities

Schedules referral appointments for patients to specialists/agencies as directed, faxing appropriate information, which will provide continuity of care for the patient.
Schedules testing/procedure appointments for patients as directed, faxing appropriate orders and documents.
Utilizes appropriate referral procedure to agencies which will provide continuity of patient care, and acts as a resource to staff and families.
Communicates appointment information and instructions to patients in a timely manner and in a way patients are able to understand.
Uses tact, patience, and understanding when dealing with patients.
Treats them with respect and dignity at all times.
Contacts insurance companies per phone or online website submission to obtain prior authorization before procedures with this requirement.
Effectively communicates with patients, families, providers, outside agencies, and hospital personnel regarding patient’s hospitalization or clinic visit.
Provides teaching for patients and family members.
Adapts teaching to a language and style understood by all parties.
Reinforces teaching as needed.
Works with other members of the nursing services staff to maintain the continuity of care of the clinical patient.
Collaborates with other nursing medical staff for continuity of care.
Maintains patients’ electronic records, accurately documenting in a timely manner and ensuring confidentiality at all times.