The clinic receptionist is the gatekeeper to the clinic and plays a key role in assuring smooth patient flow by ensuring that all clinic and administrative data are completely and accurately collected and recorded.
Greets and assists patients with clinic and registration procedures.
Answers telephones, schedules appointments, updates patient financial and demographic data in computer, and verifies patient's insurance coverage.
Handles all types of patient service transactions.
Collects co-payments and payments for services.
Implements, monitors and assists patients with the credit, collection and Discount Plan policies.
Prepares deposits and follows all procedures for internal control of cash.
Initiates and completes super bill for each patient.
Completes, captures, and enters all required data on computer and manual logs on a daily basis.
Balances super bills and cash to daily computer reports. (Function performed when assigned).
Knowledge of Discount Plan, AHCCCS and third party policies and procedures.
Troubleshoots patient problems with third parties and acts as a patient advocate when needed.
Compiles and maintains daily, monthly and ad hoc reports as requested by supervisor or Operations Manager.
Reports any malfunctioning office equipment to the administrative office or supervisor.
Monitors office supply inventory and coordinates the reordering of office supplies.
Prepares, files, retrieves, and maintains medical records in the absence of (or to assist) Medical Records personnel.
Responsible for completing authorization to release medical records forms, monitoring outgoing requests for receipt of information, and responding to requests for medical records from internal and external sources.
Attends and participates in staff meetings and all mandatory in-service training.
Also participates in voluntary in-service or outside trainings and meetings as appropriate.
Travel to and coverage of front desk at other UCHC clinics as needed.
Assists in orientation and training of new staff and/or student externs as appropriate
Participates in inter-disciplinary task forces and work groups as relevant.
Participates in and complies with Quality Improvement initiatives and on-going continuous improvement efforts as appropriate.
All other duties assigned.
High school graduate or GED.
Ability to communicate effectively with patients and co-workers both verbally and in writing in the English language.