Clinic Receptionist - Outpatient Rehab

Kindred Healthcare•Watertown, WI

About The Position

WATERTOWN REGIONAL MEDICAL CENTER IS NOW HIRING FOR A FULL-TIME RECEPTIONIST TO JOIN OUR OUTPATIENT REHAB CLINIC! Clinic Hours are 6:30 am to 6:30 pm. You will work 32 hours per week, opening 2 days and closing 2 days. Be part of Watertown Regional Medical Center, an acute-care hospital in southeastern Wisconsin that consistently earns national awards for its high-quality care from the likes of Becker's Hospital Review, Chartis, Healthgrades, The Leapfrog Group, and parent company ScionHealth. Watertown Regional's exceptional care across multiple specialty services is also reflected in its numerous accreditations and certifications. Join our team and grow your career in a hospital where everyday excellence meets or exceeds expectations. Job Summary The Clerical Specialist – Central Scheduling is responsible for providing administrative and scheduling support to ensure timely, accurate, and courteous coordination of patient appointments across hospital departments. This position manages incoming referrals, verifies insurance information, obtains prior authorizations, and collaborates with clinical and administrative teams to optimize access and patient satisfaction.

Requirements

Proficient in Microsoft Office (Word, Excel, Outlook) and healthcare software systems
Strong attention to detail and data accuracy
Excellent verbal and written communication skills
Customer service-oriented with a professional demeanor
Ability to multitask and prioritize in a fast-paced environment
High school diploma or equivalent required

Nice To Haves

Knowledge of insurance verification and authorization processes preferred
Additional coursework in medical terminology or healthcare administration preferred
One (1) to two (2) years of clerical or scheduling experience in a healthcare setting preferred
Experience with electronic health record (EHR) and scheduling software preferred

Responsibilities

Schedule outpatient diagnostic and procedural appointments according to physician orders and departmental protocols
Verify insurance eligibility and obtain prior authorizations when required
Accurately input and update patient demographic and insurance information into scheduling systems
Maintain effective communication with patients, providers, and departments to confirm appointments and instructions
Answer phones, respond to inquiries, and route calls as needed
Prepare and maintain scheduling reports and logs
Notify departments of scheduling updates, cancellations, and add-ons
Assist patients with directions, instructions, and expectations for upcoming appointments
Ensure all patient information is treated confidentially in accordance with HIPAA and hospital policy
Maintain organized and accurate files for scheduling and registration documentation
Perform other clerical duties as assigned