Ability to communicate effectively both verbally and in written reports
Responsibilities
Registers all patients, gives new patients medical forms to complete
Verifies patient demographic, employment and insurance information
Explains billing policies, collects co-payments, refers patients without insurance to the office/clinic manager
Schedules new and return appointments; explains registration process and gives directions to new patients; may explain procedure preparation to patients
Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members
Collects payments, writes and provides receipts, writes payments in ledger, balances petty cash, makes bank deposits
Maintains a good working relationship with office/clinic staff members and providers
Performs other duties as assigned.
Consistently complies with established Behavioral Expectations