Clinic Receptionist

Washington County Hospital And Clinics • Kalona, IA

418d

About The Position

The Clinic Receptionist is responsible for managing the front desk operations of the clinic, ensuring a welcoming environment for patients and visitors. This role involves collecting and updating patient information, handling billing inquiries, and supporting clinic staff in their daily functions. The position requires strong communication skills and a commitment to providing excellent customer service.

Requirements

• High School Diploma or equivalent preferred.
• Previous customer service experience is required.
• Effective interpersonal and communication skills to acquire needed information and maintain cooperative working relationships with staff and patients.
• Ability to perform duties in an effective and organized manner.
• Strong critical thinking and problem-solving skills.

Nice To Haves

• Ability to develop more efficient ways to perform tasks and responsibilities.
• Willingness to go above and beyond to provide assistance, information, or support to others.
• Ability to collaborate and share efficiencies with others to improve patient experiences.

Responsibilities

• Greet patients and visitors in a courteous and professional manner and provide superior customer service.
• Interview patients or their representative to collect and update electronic records to reflect changes in patient demographics and insurance information.
• Obtain required signatures according to established procedures and ensure information is recorded, accurate and complete.
• Collect co-payments from patients and answer general billing questions.
• Distribute incoming faxes/uploads and mail to the appropriate person and ensure all processes are followed to close the loop.
• Scan any paper documents to the patients' records in the EMR.
• Send communication to referring providers to notify them that a patient was seen, cancelled, or no-showed.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED