Clinic Receptionist, OB/Womens Health, Per Diem

Samaritan Healthcare • Moses Lake, WA

307d • $20 - $25

About The Position

The Clinic Receptionist position at Samaritan Healthcare is a per diem role focused on providing high-quality clerical support in the OB/Women's Health department. The role involves various responsibilities including answering calls, scheduling appointments, verifying insurance information, and ensuring a smooth patient experience. The position requires a commitment to the organization's mission and values, emphasizing service excellence and teamwork.

Requirements

• High school diploma or equivalent required.
• Minimum of two years clerical experience in a health care setting.
• Working knowledge of medical terminology.
• Experience working with the public providing excellent customer service.
• Experience or training in basic bookkeeping and math skills.
• Strong computer skills using MS Windows programs.
• Ability to prioritize multiple tasks to meet deadlines.
• Ability to maintain confidentiality and integrity.
• Ability to work independently and as part of a team.
• Demonstrates competency in customer/patient care across the age continuum.

Nice To Haves

• Associate's degree preferred.
• Familiarity with third party procedures and online tools.
• Critical thinking skills and independent problem-solving abilities.

Responsibilities

• Answer all incoming calls promptly and courteously, assisting customers in a friendly, professional manner.
• Schedule appointments for patients and maintain knowledge of provider preferences.
• Obtain accurate billing and insurance information, verifying data promptly.
• Complete insurance verification eligibility for all insurances before patient's appointment.
• Accept payments from customers and maintain cash drawer for daily deposits.
• Prepare encounter documents for patient visits.
• Route clinical scope of practice questions and requests to appropriate nursing staff.
• Request supplies and/or minor equipment for the office.
• Ensure pre-registration and registration of new patients is accurate and timely.
• Monitor dashboard for denial management and obtain proper authorization for managed care patients.
• Coordinate with clinical staff for emergent service needs.
• Ensure all necessary forms and questionnaires are completed accurately.
• Answer multi-line phone and address patient/payer questions regarding accounts.
• Balance cash drawer at the beginning or end of shifts.
• Liaise with HIM staff to provide complete records for patient care coordination.
• Coordinate with HIM, PFS, and Providers for timely hospital billing.
• Provide medical records to specialists and primary care providers.
• Assist with obtaining insurance clearance or prior authorizations for referral appointments.
• Maintain professional growth through seminars and workshops.
• Follow safe work practices and policies to ensure no injuries occur.
• Conduct self in a professional manner and ensure personal appearance meets job standards.

Benefits

• Extra incentive of an additional 12% - 15% differential in lieu of benefits.

What This Job Offers

• Job Type: Part-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED