Clinic Practice Manager - Urgent Care

Good Shepherd Health Care•Hermiston, OR

About The Position

Under administrative direction, is responsible for the management of the Urgent Care Clinic. Is a member of the GSMG management team and, as such, facilitates the development of practice-specific mission, goals, budgets, policies, procedures, and work standards. Compiles and analyzes data, prepares and presents statistical information on department performance, productivity, activity, and budget to the Director of Emergency Services. Uses various quality management methods to improve performance and processes. Provides direct administrative oversight of physician/practitioner operations, staffing, administrative, and financial support. Works directly with clinic physicians/practitioners in organizing and ensuring smooth operations. Works with the Director of Emergency Services to ensure physician contracts are effectively managed. Is responsible for day-to-day ambulatory operations; staffing, planning, implementing, and evaluating short- and long-term practice goals. Oversees the assessment, promotion, maintenance, and execution of population health and wellness initiatives. Oversees patient needs and suggests solutions to ambulatory patient care-related challenges. Selects, orients, trains, and evaluates clinic nursing staff and other support personnel. This position requires a current Registered Nurse (RN) license and the ability to provide clinical support as needed. While primarily administrative, the role includes stepping in to provide direct patient care during periods of short staffing or emergent clinical need, ensuring continuity of care and operational efficiency. Performs other related duties as required. This is a department head equivalent level position with all the responsibilities inherent in such a role.

Requirements

Associate degree, bachelor’s degree, or equivalent experience, in Business or Nursing.
Must hold and maintain a current, unrestricted Registered Nurse (RN) license.
Five years’ experience, with a progressive increase in responsibility in ambulatory practice support activities. Must relate well with others.

Nice To Haves

Master’s Degree preferred.

Responsibilities

Represents GSHCS in a professional manner while performing job duties for patients/families, physicians, visitors and/or other staff members as evidenced by appropriate language, dress, and conduct.
Participates in the Service Excellence Initiative. Maintains quality and efficiency standards as set by Vice President-GSMG. Makes recommendations for improvements.
Participates in activities, which promote professional growth and self-development. Makes guest relations a priority in all aspects of the work environment. Attends pertinent in-services, departmental and other meetings as requested by Vice President-GSMG.
Adheres to GSHCS professional dress code.
Identifies work-related problems with possible solutions and implements solution(s) when appropriate.
Maintains awareness of communication issues between physicians, nurses, and patients receiving care in GSMG Clinics.
Demonstrates an ability to resolve communication concerns with patients, family members and physicians. Conveys empathy and compassion to patients and family members.
Maintains an in-depth knowledge of principles, practices, standards, and techniques involved in all areas of the practice. Evaluates overall clinic performance, flow and patient satisfaction. Demonstrates knowledge in accordance with GSHCS policies and procedures. Develops, reviews and updates policies and procedures for GSMG Clinics within pertinent laws and regulations in the following areas: Ambulatory Practice Financial Planning Ambulatory Practice Financial Policies and Controls Customer Relations Financial Reports and Audits Rural Health Clinic Compliance as applicable Patient Centered Primary Care Home Compliance as applicable
Demonstrates ability to work with and provide appropriate service and information to the public, physicians/practitioners, GSMG clinic caregivers and staff, GSHCS Administration and Board.
Maintains and demonstrates a thorough knowledge of departmental and Medical Center safety policies and procedures as they pertain to the job, including the fire and disaster plans.
Maintains a safe environment for patients, guests, and staff.
Maintains confidentially of information deemed confidential.
Is compliant with all laws and regulations and ensures corporate compliance in the clinic.
Ensures clinic staff is trained and receive updated information on compliance issues.
Ensures clinic providers are credentialed with applicable insurances to comply with hospital contracts and billing standards.
Establishes a therapeutic presence by using People-Centered Team skills of differentiation, compassionate listening, and knowledge of the change/transition process in situations involving emotions, life/death transition, and/or conflict.
Maintains harmonious and cooperative relations with fellow employees, medical staff, patients, and guests.
Promotes healing by maintaining a peaceful, orderly, and clean environment.
The employee supports the hospital mission, vision, values, policies, and procedures.
Participates in required education for DNV programs as applicable to position (reference program education curriculum).
Performs other related duties as assigned.