Clinic Practice Manager - Gastroenterology - NRV

Carilion Clinic • Christiansburg, VA

135d

About The Position

Provides a positive, rewarding and service oriented work environment which supports high quality patient centered care, an exceedingly competent and engaged staff, and the achievement of fiscal, score card and process improvement goals and objectives. Monitors and implements new health care services and performance improvement initiatives. Reports to a practice Director. Manages the operations of physician practices. See Practice Manager Titling Guidelines adopted 2013. Applies key financial concepts and analysis to decision making. Develops and implements actionable work plans with measurable outcome. Continually assesses and reallocates resources to meet demands. Responsible for overseeing day to day operations of a unit or department as it relates to scorecard goals and objectives. Organizes, manages, and controls departmental functions and resources in a collaborative and participative manner for optimal performance of service. Proactively identifies and implements cost containment initiatives. Coordinates resources to provide adequate staffing for department. Demonstrates effective team building and leadership skills. Establishes day-to-day priorities and directs staff task assignments. Facilitates team in problem solving processes. Maintains productive, collaborative relationships with physicians, other members of the management team and pre- and post-hospital providers. Monitors and evaluates customer satisfaction with services valuing our customer perspective. Collaboratively implements programs to continuously enhance customer satisfaction. Communicates appropriate information to stakeholders in an ongoing, timely, and accurate fashion. Establishes forums to engage in open, honest, and proactive two-way communication. Establishes and continuously evaluates unit processes and reporting procedures to ensure achievement. Revises as needed. Creates a safe working environment while providing opportunities to develop maximum potential. Facilitates professional growth and development including the provision of in-service programming and an effective performance appraisal process. Plans for growth, staffing, services, educational opportunities and effective performance improvement in collaboration with Human Resources. Utilizes developmental planning to expand employee skills and abilities. Responsible for compliance with applicable regulatory, licensure and accrediting standards where applicable (The Joint Commission, CLIA, COLA, OSHA, AAAHC, etc).

Requirements

• Bachelor's degree required or 4 years of equivalent experience.
• In some offices an RN/BSN license may be required due to staffing model and grant specifications.
• Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting, organizational and work competency skills.
• Experience with Microsoft Office Suite, including Excel, Word, Access and Power Point.
• Ability to use electronic medical records.

Responsibilities

• Provides a positive, rewarding and service oriented work environment.
• Monitors and implements new health care services and performance improvement initiatives.
• Manages the operations of physician practices.
• Applies key financial concepts and analysis to decision making.
• Develops and implements actionable work plans with measurable outcomes.
• Continually assesses and reallocates resources to meet demands.
• Oversees day to day operations of a unit or department as it relates to scorecard goals and objectives.
• Organizes, manages, and controls departmental functions and resources.
• Identifies and implements cost containment initiatives.
• Coordinates resources to provide adequate staffing for department.
• Demonstrates effective team building and leadership skills.
• Establishes day-to-day priorities and directs staff task assignments.
• Facilitates team in problem solving processes.
• Maintains productive, collaborative relationships with physicians and management team.
• Monitors and evaluates customer satisfaction with services.
• Collaboratively implements programs to enhance customer satisfaction.
• Communicates appropriate information to stakeholders.
• Establishes forums for open, honest, and proactive communication.
• Evaluates unit processes and reporting procedures.
• Creates a safe working environment.
• Facilitates professional growth and development.
• Plans for growth, staffing, services, and educational opportunities.
• Ensures compliance with applicable regulatory, licensure and accrediting standards.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: Bachelor's degree