Clinic/Practice Assistant, Endocrinology

Mass General Brigham•Dover, NH

1d•$18 - $23•Onsite

About The Position

Mass General Brigham is a not-for-profit organization dedicated to patient care, research, teaching, and community service, striving to provide exceptional care through high-performing teams. The Mass General Brigham Medical Group, a system-led operating entity, focuses on delivering high-quality, low-cost, innovative community-based ambulatory care, bringing healthcare closer to patients. Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and a member of Mass General Brigham Medical Group, offers specialized Endocrinology and Diabetes Care at its state-of-the-art facility in Dover, NH. This practice provides comprehensive care for patients with endocrine conditions, including diabetes, thyroid disorders, and other hormonal disorders, with a focus on specialized diagnostics, treatment, and advanced patient education programs. The organization is hiring a per-diem Clinic/Practice Assistant to join the Endocrinology team. In this role, the assistant will help fill staffing gaps due to call-outs, vacations, leaves, and vacancies. Clinic/Practice Assistants are integral to the operations of community-based physician practices, providing dedicated administrative support, serving as gatekeepers, and ensuring a high-quality patient experience that exceeds expectations. They perform both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision, handling basic clerical work and routine tasks in a high-volume outpatient setting.

Requirements

High School Diploma or Equivalent required
0-1 year healthcare office experience required
Basic Proficiency with all Office Suite
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate
Communicating effectively in writing as appropriate for the needs of the audience
Talking to others to convey information effectively
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages
Managing one's own time and the time of others
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems

Nice To Haves

Experience in healthcare or customer service, ideally within a medical office setting
Demonstrated knowledge of medical terminology
Strong computer skills

Responsibilities

Help fill staffing gaps caused by call-outs, vacations, leaves, and vacancies
Field all incoming telephone calls and route appropriately
Perform referral/diagnostic/lab orders processing duties
Monitor patient flow and waiting room activity
Provide general support to practice leadership, clinicians, and peers
Perform routine administrative and clerical duties relating to a clinical service or physician practice office
Make patient appointments and maintain appointment records
Greet and assist patients
Answer telephones, assist callers with routine inquiries, and schedule appointments
File materials in patient folders, and print appointment schedules
Process patient billing forms and scan documents to patient medical record/LMR
Call for patient medical records and laboratory test results
Open and distribute mail or faxes
Type forms, records, schedules, memos, etc., as directed
May be required to accept co-payments
Handle, screen and/or take messages related to prior authorizations, referrals, and verify registrations for accuracy
May monitor patients in waiting room and respond to any needs for information
Assist in patient flow processes
May be asked to float to other departments in the WHP system when appropriate and needed during times of staffing shortages/other extenuating circumstances for cross-coverage purposes and to ensure adequate coverage and support