Clinic/Practice Assistant, Pain Management

Mass General Brigham•Newton, MA

1d•$19 - $28•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. We are seeking a full-time, 40-hour Clinic/Practice Assistant to support our Pain Management and Spine Service specialties located at the Newton-Wellesley Ambulatory Care Center at 159 Wells Ave in Newton, MA. In this serene suburban setting, our experienced clinicians on the Spine team are dedicated to offering the latest in research-backed surgical and non-surgical spinal treatments and technology. Our specialists treat the full range of spinal disorders that affect the cervical, thoracic, and lumbar areas of the spine. At the Pain Management Service, we provide compassionate, team‑based care for patients with acute, chronic, and cancer‑related pain. Using a multimodal, multidisciplinary approach, we create personalized treatment plans focused on relieving pain and helping patients function as independently as possible. Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations. Clinic/Practice Assistants support the full patient visit experience by scheduling appointments, completing reminder outreach, verifying insurance, and securing prior authorizations as needed. During visits, they manage patient check‑in by welcoming patients, answering questions, collecting co‑payments, and assisting with required paperwork, then coordinate check‑out by scheduling follow‑up appointments, tests, and procedures. They also handle incoming calls and in‑basket messages, triage patient needs, monitor patient flow and waiting room activity, and provide ongoing administrative support to clinicians, practice leadership, and team members. If you are passionate about delivering exceptional customer service and enjoy being the welcoming face of a healthcare team, this role offers the opportunity to make a meaningful impact on patients’ experiences every day!

Requirements

High School Diploma or Equivalent required
3-5 years office experience required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Assist callers with routine inquiries, and schedule appointments.
Process patient billing forms and scan documents to patient medical record/LMR.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Provides functional guidance to Office and Practice Assistants.
In conjunction with Supervisor oversees daily activities of practice staff.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.