Clinic/Practice Assistant, Urgent Care

Mass General Brigham•Boston, MA

2d•$17 - $25•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Urgent care, sometimes known as walk-in care, fast care, or express care, is a convenient option for patients who require timely medical care, but the situation is not an emergency. We treat adults and children ages 3 and older and provide care for a wide range of illnesses and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID-19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need. We are seeking a full-time, 37.5-hour per week Clinic/Practice Assistant to work 3, 12.5-hour shifts per week onsite at our Urgent Care center located at 137 Stuart Street, Boston, MA. Since Urgent Care is a 7-day-per-week operation that delivers care during the day, evening, weekends, and holidays, the schedule for this role will require 2 on-call shifts per 4-week scheduling period, weekend, holiday coverage and the flexibility to work overtime as needed. We do our best to keep all employees at their assigned centers; however, for on-call shifts, employees must be able to commute to any of our locations, including Boston Common, Brookline, Lynn, Natick, Newton, Westwood, and Woburn. You may also be asked to report to any of these centers during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes). We’re committed to delivering the highest level of care with a smile, and we’re looking for people like you to help us do so! Clinic/Practice Assistants are the first point of contact for our patients when they arrive at our Urgent Care center. They are dedicated to administrative support and are responsible for greeting, registration, and on-demand scheduling. Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Clinic/Practice Assistant role is the opportunity for you!

Requirements

High School Diploma or Equivalent required
2-3 years Administrative Assistant or Secretarial Experience required
Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
Proficiency in MS Office.
Ability to proofread and edit written documents.
Ability to use phone system.
Managing one's own time and the time of others.
Strong verbal & written communication skills.
Strong interpersonal, written and oral skills.
Ability to use standard office equipment.
Familiarity with medical terminology.

Nice To Haves

Trade/Technical/Vocational Diploma Related Field of Study preferred
The ideal candidate profile is a well-rounded customer service professional who can multi-task, prioritize, and thrive in a high-volume outpatient setting!
Preferred experience includes working in an administrative position in a high-volume physician practice or healthcare setting.

Responsibilities

Prepare reports, meeting minutes and correspondence.
Create and edit documents, spreadsheets and presentations.
Manage schedules, arrange appointments and itineraries.
Coordinate meetings, travel, conference calls, and complete expense reports.
Answer and transfer phone calls.
May perform transcription and proofread and edit literature, prepare applications for department.
Remain knowledgeable of business unit policies.
May make contacts of a sensitive, complex, and confidential nature.
Completes routine tasks under moderate supervision.
Performs other duties as assigned
Complies with all policies and standards