Clinic/Practice Assistant, Multispecialty

Mass General Brigham•Newburyport, MA

10h•Onsite

About The Position

Mass General Brigham is a not-for-profit organization dedicated to patient care, research, teaching, and community service, aiming to provide exceptional care. The Mass General Brigham Medical Group, a system-led operating entity, focuses on delivering high-quality, low-cost, innovative community-based ambulatory care, bringing healthcare closer to patients. Their offerings include primary care, specialty care, behavioral and mental health, urgent care, outpatient surgery, endoscopy, imaging, cardiac testing, and infusion across Massachusetts, New Hampshire, and Maine. The Newburyport location at 260 Merrimack Street is a dynamic, community-based multispecialty practice providing a broad range of services such as primary care, cardiology, endocrinology, gastroenterology, neurology, pulmonology, rheumatology, and additional specialty care. This site combines the feel of a local community clinic with the clinical excellence, innovation, and support of a leading academic healthcare system. The position is for a full-time, 40-hour Clinic/Practice Assistant to support the multispecialty site onsite, working Monday through Friday from 8:30am-5:00pm. The role involves performing both administrative and clinical functions to ensure smooth and efficient clinical service or practice operations, with a key focus on managing the patient experience through reception and administrative support.

Requirements

High School Diploma or Equivalent required
0-1 year healthcare office experience required

Nice To Haves

Adaptable, receptive, and comfortable working in a fast-paced, high-volume environment
Positive attitudes, emotional intelligence, and genuine passion for this work

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
May monitor patients in waiting room and responds to any needs for information.
Assists in patient flow processes.