Clinic/Practice Assistant, Orthopedics

Mass General Brigham•Hatfield, MA

3d•$18 - $25•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Cooley Dickinson Medical Group Orthopedics & Sports Medicine is where experienced, highly trained professionals advance the health of patients through specialized, expert treatment and prevention of musculoskeletal (bones, ligaments, muscles, tendons) problems. The practice’s holistic approach to orthopedics involves coordination of personalized services within the practice and with other providers, to ensure a comprehensive range of care to people of all ages. We have combined expertise in all major orthopedic specialties, including sports medicine, orthopedic trauma, hand & upper extremities, joint replacement and spine care. We are located at 4 West Street West Hatfield, MA 01088. We are seeking a full-time, 40-hour Clinic/Practice Assistant to support our Hatfield office practice onsite, Monday through Friday 8:30am-5:00pm. The Clinic/Practice Assistant serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No

Requirements

High School Diploma or Equivalent required
office experience 2-3 years required

Nice To Haves

Certified Medical Administrative Assistant [CMAA] -preferred

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, -provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.