Clinic/Practice Assistant, Orthopedics

Mass General Brigham•Somersworth, NH

4d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Our practice is located at 7 Marsh Brook Drive, Somersworth, NH 03878. We are one of the largest and most trusted providers of orthopedic care in both the Seacoast region and the state of New Hampshire. Whether our patients need a joint replacement or have suffered a traumatic injury, they can count on our team of specialists! We have been a leader in sports medicine for more than 30 years, with practices located in Somersworth, Lee and Portsmouth. We are the official orthopedists and team physician group for the University of New Hampshire in recognition of our advanced training and ability to understand complex sports injuries. Are you ready to bring your talent to this team and join us in moving health care forward? We are seeking a per diem, Clinic/Practice Assistant to join our fast-paced Orthopedic team! The operating hours of the office/walk-in clinic are Monday through Friday 8:00am-8:00pm and Saturday/Sunday from 8:00am-1:00pm. The position does not require set days or hours and offers flexibility, with work being performed remotely on occasion. In this role, you'll help fill staffing gaps caused by call-outs, vacations, leaves, and vacancies. In this role, you will help fill staffing gaps caused by call-outs, vacations, leaves, and vacancies.The ideal candidate is self-motivated, dependable, and comfortable communicating by phone. Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Requirements

High School Diploma or Equivalent required
2-3 years office experience required
Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Nice To Haves

Certified Medical Administrative Assistant [CMAA] preferred

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, -provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.