Clinic/Practice Assistant II

Mass General Brigham • Boston, MA

1d • Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance its mission. As a not-for-profit organization, it supports patient care, research, teaching, and community service, striving to provide exceptional care. The Brigham and Women's Hospital, Inc. is part of this system. The Clinic/Practice Assistant II position performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. This role involves basic clerical work and tasks that are repetitive and routine, including administrative duties related to patient visits such as scheduling, check-in, and check-out. Actual job duties may vary by Department. This position does not require direct patient care.

Requirements

• High School Diploma or Equivalent required
• 2-3 years office experience required
• Proficiency with all Office Suite
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages
• Managing one's own time and the time of others
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems

Nice To Haves

• Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Benefits

• Comprehensive benefits
• Career advancement opportunities
• Differentials
• Premiums
• Bonuses as applicable
• Recognition programs designed to celebrate your contributions and support your professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees