Clinic/Practice Assistant, Family Medicine

Mass General Brigham • Amherst, MA

122d • $17 - $24 • Onsite

About The Position

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice onsite Monday through Friday between the hours of 8:30am to 5:00 PM. The Clinic/Practice Assistant serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

Requirements

• High School Diploma or Equivalent required.
• 2-3 years of office experience required.
• Proficiency with all Office Suite applications.
• Knowledge of office operations and standards.

Nice To Haves

• Certified Medical Administrative Assistant (CMAA) preferred.

Responsibilities

• Manage the patient experience on the reception/administrative support side.
• Provide customer service in a high-volume outpatient setting.
• Perform office operations including filing, copying, scanning, printing, and faxing.
• Use phone systems to manage non-routine calls and solve routine issues.
• Communicate effectively in writing and verbally with patients and staff.
• Organize and manage time effectively to handle multiple tasks.

Benefits

• Competitive base pay.
• Comprehensive benefits package.
• Career advancement opportunities.
• Recognition programs designed to celebrate contributions.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED