Clinic/Practice Assistant, Cardiology
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Mystic Healthcare is committed to building healthier communities. Our experienced teams of primary care physicians, cardiologists and advanced practice clinicians offer comprehensive, compassionate care for the entire family with convenient access to cardiac testing, labs and imaging. We are located at 127 Main Street in Medford, Massachusetts. Job Summary We are seeking a full-time, 40-hour Clinic/Practice Assistant onsite Monday through Friday from 8:30am to 5:00pm. Our Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting!
Requirements
- High School Diploma or Equivalent required
- office experience 2-3 years required
Nice To Haves
- Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred
Responsibilities
- Leading up to the patient visit, Clinic/Practice Assistants schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.
- During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, and assisting with any pre-visit paperwork/forms.
- At the conclusion of the visit, during check-out, Clinic/Practice Assistants are tasked with the completion of forms, collection of co-payments, and scheduling follow-up appointments, tests, and/or procedures.
- Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
