Clinic Patient Service Representative (PSR)

Trinity Health Corporation • Mason City, IA

51d

About The Position

The Patient Service Representative (PSR) greets and welcomes patients and visitors to the clinic demonstrating strong inter-personal skills and a professional demeanor. The PSR is responsible for managing front desk responsibilities including maintaining patient flow, scheduling appointments, appropriately handling phone calls which may include entry into the E HR message center, validating insurance eligibility, entering demographics, insurance, and other pertinent information into the clinic and hospital patient accounting systems, and determining and collecting time of service payments and/or past due balances at the time of appointment.

Requirements

• High school diploma or equivalent; knowledge of medical terminology is preferred.
• Six months of office or customer service experience required, preferably in a medical office setting. OR completion of an Administrative Assistant Diploma Computer experience preferred.
• Typing speed of 35 words per minute preferred
• Ability to maintain a high degree of confidentiality
• Ability to perform multiple tasks simultaneously
• Demonstrates strong interpersonal skills, ability to interact diplomatically and to maintain a professional demeanor with physicians, the public and hospital staff at all times.
• Ability to discuss personal and financial matters with patients and families.

Nice To Haves

• knowledge of medical terminology
• medical office setting experience
• Administrative Assistant Diploma
• Computer experience
• Typing speed of 35 words per minute

Responsibilities

• managing front desk responsibilities
• maintaining patient flow
• scheduling appointments
• appropriately handling phone calls which may include entry into the E HR message center
• validating insurance eligibility
• entering demographics, insurance, and other pertinent information into the clinic and hospital patient accounting systems
• determining and collecting time of service payments and/or past due balances at the time of appointment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees