Clinic Patient Service Representative - St. Ansgar Clinic - Full Time

Mitchell County Regional Health Center•Osage, IA

39d•$17•Onsite

About The Position

The Patient Service Representative (PSR) greets and welcomes patients and visitors to the clinic demonstrating strong inter-personal skills and a professional demeanor. The PSR is responsible for managing front desk responsibilities including maintaining patient flow, scheduling appointments, appropriately handling phone calls which may include entry into the medical record, validating insurance eligibility, entering demographics, insurance, and other pertinent information into the clinic and hospital patient accounting systems, and determining and collecting time of service payments and/or past due balances at the time of appointment. Serves as a liaison between patients and billing when patients present with questions about their bills. Responsible for maintaining MCRHC's medical records which includes assembling paper charts, analyzing and abstracting patient records, handling release of information requests, processing of incomplete records according to organizational policies. Pulling and prepping paper charts for upcoming appointments. Filing paper records into clinic chart, pulling paper records for phone calls, prescription refill requests, clinical correspondences, etc.

Requirements

High school diploma or equivalent; knowledge of medical terminology is preferred.
Six months of office or customer service experience required, preferably in a medical office setting. OR completion of an Administrative Assistant Diploma
Computer experience preferred.
Typing speed of 35 words per minute preferred
Ability to maintain a high degree of confidentiality
Ability to perform multiple tasks simultaneously
Demonstrates strong interpersonal skills, ability to interact diplomatically and to maintain a professional demeanor with physicians, the public and hospital staff at all times.
Ability to discuss personal and financial matters with patients and families.

Responsibilities

Greets and welcomes patients and visitors
Manages front desk responsibilities including maintaining patient flow
Schedules appointments
Appropriately handling phone calls which may include entry into the medical record
Validating insurance eligibility
Entering demographics, insurance, and other pertinent information into the clinic and hospital patient accounting systems
Determining and collecting time of service payments and/or past due balances at the time of appointment
Serves as a liaison between patients and billing when patients present with questions about their bills
Maintaining MCRHC's medical records which includes assembling paper charts, analyzing and abstracting patient records, handling release of information requests, processing of incomplete records according to organizational policies
Pulling and prepping paper charts for upcoming appointments
Filing paper records into clinic chart, pulling paper records for phone calls, prescription refill requests, clinical correspondences, etc.