Clinic Patient Registration Specialist

Summit Orthopedic•Maple Grove, MN

52d•$18 - $23•Onsite

About The Position

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment. The Clinic Patient Registration Specialist provides initial access for all clinic and Orthopedic Urgent Care patients including responsibility for greeting, registering, verifying medical and demographic information, scheduling follow up appointments, and notifying clinical team of patient arrival. This role also is responsible to provide general support and assistance to patients, teams and perform various administrative activities needed by our Revenue Cycle teams. This role is direct patient facing and requires excellence in providing customer and quality service. This is a part-time, 0.6 FTE (48 hours per pay period) position based at our Maple Grove Campus. Variable weekday schedule. Must be flexible to float to other Summit locations as needed. Schedule Monday: 12pm - 4pm Tuesday: 7:30am - 4pm Wednesday: 7:30am - 12pm Thursday: off Friday: 7:30am - 4pm

Responsibilities

Complete all aspects of Registration and Scheduling Standards efficiently and accurately to include: register & schedule patients by collecting needed medical and demographic information; collect, apply and reconcile co-pays and payments; obtain and accurately enter Insurance information; follow all insurance and scheduling protocols to assure accurate and compliant billing; Coordinate interpreters and QRCs, as needed.
Prepare next day patient charts for teams; distribute couriered mail, postal mail and faxes
Communicate with teams/providers, as necessary, to provide a seamless and positive experience for the patient
Manage and coordinate patient pick up items including records and medical imaging CD's, while obtaining proper authorization and documentation.
Assist with rescheduling patients when providers schedules change
Responsible for ensuring the patient lobby is accessible, neat and orderly
Performs various administrative duties and other duties, as needed and assigned
Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful