Clinic Patient Navigator - MA

Delta Health • Delta, CO

293d • $19 - $28

About The Position

Delta Health offers health care professionals and people from all walks of life an opportunity to find fulfillment in their jobs as part of a close-knit team. We pride ourselves on our positive work culture. Our team members understand our fundamental commitment to the community and rally around the motto “Excellence, Every Patient, Every Time.” When you embark on a journey with us, you'll take pride in your work and the impact you have, while building a career with focus and purpose. The Patient Navigator focuses on the patient's needs and performs a variety of health education, clerical and medical support services within the clinic setting and in the community. A primary function of the navigator is to establish and maintain communication between patients, their families, physicians, and the health care system to help facilitate care coordination that patients require.

Requirements

• Five (5) years previous experience in a provider clinic setting or additional education or equivalent (i.e., Bachelor's) with progressive experience required.
• Must obtain a license or become certified/registered to practice as a CNA/MA/LPN in the State of Colorado within 18 months from the date of hire.
• Ability to establish cooperative working relationships with leaders, physicians, peers, and the public.
• Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally.
• Demonstrated ability to work as part of a team while functioning independently.
• Experience with various computer software and hardware including word-processing, knowledge of Microsoft Word, Excel, Outlook, and the internet.
• Possesses strong customer service skills to promote pleasant and effective interactions.
• Knowledge of medical terminology, and EMR required.
• Fluency in English (speaks, read and write) is required; Fluency in Spanish (speaks, translate, read and write) is preferred.
• BLS is required.

Responsibilities

• Responsible for new patient intake appointments, patient care plans, medication prior authorizations and appeals.
• TCM phone calls-submit referral to needed specialties.
• Responsible for patient outreach for preventive or chronic care services.
• Ensure patients get to their appointments by reminding them of the day and time 2-3 days before appointment.
• Assist with any visit coordination that supports improvement in hypertension care and diabetes care.
• Liaison for the patients and physicians in the practice by assisting patients in accessing service within the system.
• Facilitate communication with referring physicians, referring patients to appropriate community resources.
• Provide follow-up clinical orders and scheduling.
• Complete background checking on all controlled substances, PDMP verification.
• Manage all home health patients to include completion of billing forms required for certification and re-certification.
• Clerical duties include composing and typing routine correspondence, copying and filing correspondence, routing incoming mail, ordering and maintaining supplies.
• Interview patients, measure vital signs, and record information on patient's charts.
• Room patients, obtain clinical information such as medication list, patient concerns, questions and height and weight.
• Prepare patients for and assist with examinations.
• Maintain records of vital statistics and other pertinent data of patient.
• Act as a scribe for the provider when requested.
• Perform clinical documentation in EHR system.
• Make phone calls to patients regarding test results or medication changes.
• Administer injections and medications, dress wounds and incisions, perform blood draws.
• Anticipate patient needs and respond to patient requests promptly.
• Assist with scheduling of patient appointments, answering incoming calls, typing and filing correspondence.
• Assist with special assignments as necessary.
• Responsible for extracting old records from EHR systems and adding items to Athena Health.
• Responsible for pulling health information from QHN and entering the data.

Benefits

• Medical, RX, Dental, Vision, Retirement, PTO, and Scholarships towards continued education.
• Low monthly premiums; 100% coverage for all services provided within our Delta Health System without a deductible or co-payment.
• Employer paid Life and Disability coverage.
• 4 plus weeks of vacation (CAL) a year for Full-Time employees including sick pay and personal time off.
• 403B Plan -Up to a 3% retirement match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree