Patient Access Representative

CALDWELL COUNTY HOSPITAL INC•Eddyville, KY

4d•Onsite

About The Position

• To greet and register all incoming patients arriving at the registration area, verifying necessary information and collecting all up-front payments. • To handle booking of appointments for providers within the office, both by phone and in person, relaying necessary messages, and coordinating efforts with providers and assistants. • Works closely with providers, nursing staff, families, visitors and administration

Requirements

High school graduate or equivalent required.
Typing skills of 25 wpm and previous Computer knowledge required.
One year of related work experience required.
Excellent guest service, communication and multi-tasking skills required.

Nice To Haves

Knowledge of Word and Excel programs preferred.

Responsibilities

Registration of Patients
Greets patients arriving at registration in a prompt, courteous and friendly manner
Verifies demographics
Smiles with a pleasant attitude
Notify appointment staff for verification or appointment if no appointment is listed upon patient arrival for registration
Demographic Collection
Verify address, phone number, DOB, Social Security number
Retrieves employment information
Emergency contact
Verify who is responsible for the patients account
Correctly sets up guarantor
Correctly set up patient information
Attaches Patient to correct guarantor
Gets signed authorization/consent form and HIPAA privacy notice
Reads and follows direction of common messages
Prints charge tickets on each person registered
Insurance
Collects insurance information
Assigns literal address to correct carrier
Sets insurance up correctly with correct carrier and sequence
Verify coverage through Availity
Notify supervisor when insurance needs to be re-filed, if necessary
Up-Front Collections
Verifies patient co-pay, co-insurance, and/or deductible amount
Collects up-front and account payments
Writes out receipts with the correct information
Informs self-pay patients of the self-pay policy and collects payment before service
Knowledge of credit card machine use and logs credit card entries
Day-End Duties
Tallies all receipts taken during the day and charge tickets
Enter correct volume of the day on the patient count worksheet
Shuts down PC
Leaves work station neat and orderly
Turns on answering machine for the night/weekends
Secures the building by making sure all doors are locked and sets the alarm system
Checks charge tickets for accuracy and prepares them for scanning to Edgemed
Take out mail at end of the day
Gathers trash in front office and waiting area
Financial Counseling
Read AR to assist patients making payments on their account
Scheduling Appointments
Schedules appointments according to provider’s protocol
Obtains correct patient information
Accurately enters appointments in the system
Offers alternatives when not able to accommodate
Patients
Verifies name, date of birth, address, phone number and insurance information
Serves as message relay between patients and providers
Maintains strict patient confidentiality
Provider Schedules
Maintains current information on each providers schedule
Monitors providers schedule for booking inefficiencies
Restricts schedules when provider is out of the office
Reschedules appointments when provider cancels office
Greeting of Patients
Greets patients arriving at reception desk in a prompt, courteous, and friendly manner
Obtains correct medical record for each patient visit
Stamps all charts with necessary stamps
Charge Tickets
Initiates charge tickets for each patient visit
Checks all patient information for accuracy
Places completed charge ticket with correct medical record for provider or assistant
Messages
Obtains patient’s name, date of birth and phone number
Takes concise accurate messages
Lists pharmacy and pharmacy’s phone number when medication is to be phoned in
Promptly relays messages to appropriate provider
Days-End Duties
Tallies number of patients registered daily and tickets
Shuts down PC properly
Remains until all patients have been taken to exam rooms
Leaves work station neat and orderly
Adheres to departmental dress code
Neat and professional in attire
Answers promptly
Shows interest and concern
Pleasant voice
Handles calls in a helpful and efficient manner
Reports problems or irregularities to supervisor
Monitors area, coordinates movement of patients
Keeps waiting room neat and orderly
Moves through system efficiently
Follows appropriate protocol for all computer functions
When absent from work follows protocol in reporting absence
Performs other duties as assigned. Assists supervisor when needed.
Maintain a safe work environment and adheres to safety standards established by office policy. Makes every effort to correct or report safety hazards and potentially unsafe working conditions to the supervisor. Observes and adheres to all policies related to safety, body mechanics, electrical safety, and infection control, etc.
Consistently projects a professional image through attire, conduct, and personal grooming and overall attitude
Consistently communicates positive guest relation’s behavior by showing interest, concern, appreciation, respect, and empathy when in contact with visitors, patients, families, vendors, physicians, and co-workers
Maintains the strictest of confidentiality by maintain the confidentiality of a patient’s medical condition, medical records, and other important information. This includes maintaining and enforcing the confidentiality of information and/or knowledge of employees’ records, activities, and information about Caldwell Medial Associates, which may be acquired through normal work duties or by accident and may be viewed as sensitive or confidential. When in doubt, employee will always ask the appropriate supervisor for guidance
Comply with all Caldwell Medical Associates personnel and department policies and procedures