Clinic Patient Access Representative

Allina Health

2d • $22 - $30

About The Position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Key Position Details: This isn’t a traditional CPAR role, instead it is a split front desk/Patient Rep role. This person will work at the front desk doing basic check in duties about 75% of the time, but also manages our incoming patient complaints, contested charges, manages deposits, and various other reporting needs. The ideal candidate for this position already has experience at a front desk using Epic and also has a strong customer service background. 0.9 FTE (72 hours per two-week pay period) 8-hour day shifts (8:30a-5pm) No weekends Non-Union One variable day off per pay period Position will split between two locations, Mercy Women’s Health in Coon Rapids, and the Fridley clinic

Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 0 to 2 years of experience in a Clinic Office Specialist role
• 2 to 5 years of experience as a medical receptionist or customer service position
• 2 to 5 years of basic medical terminology experience

Nice To Haves

• High school diploma or GED
• Associate's or Vocational degree
• Medical Reception or equivalent program
• 0 to2 years of previous scheduling experience with electronic medical record

Responsibilities

• Provides scheduling support and coordination of appointments.
• Schedules all appointments for services in or outside of the system preferably in person.
• Coordinates other services needed, medical records and other pertinent information including patient education materials.
• Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.
• Facilitates requests for billing related items such as price estimates or itemized statements.
• Processes all incoming calls and correspondence regarding billing issues and service questions.
• Provides first resolution regarding patient complaints.
• Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution.
• Assists with patient account adjustments such as updating patient demographics and insurance information.
• Responds to billing and quality of care issues, complaints, or concerns.
• Documents all contacts with patients or clients as needed.
• May complete prior authorization, referrals, complex specialty scheduling and manage work queues.
• Other duties as assigned.

Benefits

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED