Clinic Patient Access Rep General Surgery

Kindred Healthcare•Lewiston, ID

8h•Onsite

About The Position

The Clinic – Patient Access Representative assists in coordinating patient access services including scheduling, registration, insurance verification, and pre-certification. This role supports efficient clinic operations by providing excellent customer service and ensuring that all financial, demographic, and authorization requirements are accurately completed before the patient’s visit.

Requirements

Strong attention to detail and ability to maintain accurate records
Excellent verbal and written communication skills
Ability to multitask and prioritize in a fast-paced clinic environment
Customer service-oriented with a professional and compassionate demeanor
Proficiency in Microsoft Office applications (Word, Excel, Outlook)
Visual and auditory acuity required for data entry and patient communication
Ability to work in environments with exposure to communicable diseases, odors, and biohazards
High school diploma or GED
One (1) year of experience in a medical office or similar healthcare setting
One (1) year of customer service experience

Nice To Haves

Knowledge of healthcare billing and insurance terminology preferred
Experience with EMR systems and scheduling software desirable
Knowledge of medical terminology and CPT/ICD coding
Familiarity with insurance processes and regulations

Responsibilities

Register and pre-register patients by collecting and verifying demographic and financial data
Address patient financial responsibilities including co-pays and co-insurance at the time of registration
Verify insurance coverage, ensure compliance with payer requirements, and obtain necessary prior authorizations or referrals
Maintain up-to-date knowledge of insurance payer guidelines
Respond to patient and customer inquiries professionally and in a timely manner
Manage daily appointment schedules, including placing reminder calls and contacting referred patients
Accurately collect and reconcile co-pays
Scan and upload documents, test results, and referral information into the electronic medical record (EMR)
Review patient charts prior to scheduled visits to confirm all required documentation is present
Prioritize tasks and complete assignments efficiently and accurately
Provide coverage and support to other front office roles as needed
Perform other duties as assigned