Clinic Operations Specialist - Centralized Templating

About the position

The Clinic Operations Specialist - Centralized Templating is responsible for the creation and maintenance of provider appointment templates at LifeLong Medical Care. They will utilize reports and dashboards to ensure adherence to LifeLong's protocols. This position works in close collaboration with clinical and operational leadership to ensure consistent and efficient templating for all LifeLong providers while maintaining patient visit goals. This is a full time, temporary position for approximately six months, with the possibility of transitioning to a permanent role. LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition, or any other protected classification.

Responsibilities

• Responsible for creating, monitoring, and adjusting provider schedule templates following the LifeLong Provider Template Protocol.
• Collaborate closely with operational and clinical leadership to ensure schedules are accurate, consistent and support patient visit goals for each provider.
• Respond to last-minute schedule adjustment needs for callouts, meetings, etc.
• Understand different provider services offered and corresponding workflows for existing and new services.
• Build relationships with site leadership and staff to build trust effective collaboration.
• Assess templates using reporting tools and dashboards to ensure adherence to protocols, adjusting as needed.
• Document template assessments, schedule changes and approved exceptions.
• Continually provide feedback and regularly report issues as needed.
• Complete other administrative tasks as assigned by Health Center Operations Manager.

Requirements

• High school Diploma or GED
• One year experience in the healthcare field
• Excellent customer service and ability to maintain confidentiality, adhering to HIPPA laws.
• Proficient in the use of: Microsoft Office Suite (including Word and Excel)

Nice-to-haves

• Prior experience in provider template building, schedule coordinating or similar.
• Prior EPIC EHR experience
• BA in Health Sciences or related field
• Experience working in community healthcare setting.
• Familiarity navigating reporting tools (i.e. Tableau)

Benefits

• Compensation: $26 - $27/hour
• Medical, dental, vision (including dependent and domestic partner coverage)
• Generous leave benefits including ten paid holidays
• Flexible Spending Accounts
• 403(b) retirement savings plan