Clinic Operations Lead

Delricht Research•New Orleans, LA

About The Position

Clinic Operations Lead’s Main Objective: This role is responsible for overseeing day-to-day coordination of a focused clinic operations team; process improvement initiatives, and team performance tracking. The Clinic Operations Lead will work closely with senior leadership to drive operational excellence while also serving as a key liaison between functional departments and clinical operations. Why DelRicht Research? Would you love to be a part of the cutting edge of healthcare and science innovation? Do you want to be an influential part of a rapidly growing team? Are you looking for a position that has opportunities for professional growth? If the answer is yes, then DelRicht Research might be the right opportunity for you! Who We Are DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states. DelRicht Research has been recognized as a Top Workplace in 2023, 2024, and 2025! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction. The Right Candidate Will: Have experience leading small teams, fostering a supportive and high-performing environment Demonstrate strong clinical acumen and a working knowledge of clinical or healthcare processes Possess excellent communication and problem-solving skills with a solution-focused mindset Be energized by operational improvement and building infrastructure for a scaling team Thrive in a fast-paced, high-change environment with shifting priorities Be detail-oriented and process-driven, yet flexible and open to innovation Collaborate across departments with a “no task too small” mindset

Requirements

3+ years of professional experience
Experience working in a healthcare or clinical setting
B.S. or B.A. from an accredited university or equivalent work experience
Have experience leading small teams, fostering a supportive and high-performing environment
Demonstrate strong clinical acumen and a working knowledge of clinical or healthcare processes
Possess excellent communication and problem-solving skills with a solution-focused mindset
Be energized by operational improvement and building infrastructure for a scaling team
Thrive in a fast-paced, high-change environment with shifting priorities
Be detail-oriented and process-driven, yet flexible and open to innovation
Collaborate across departments with a “no task too small” mindset

Nice To Haves

Nursing or clinical research background with exposure to protocol-driven environments
Experience working within cross-functional or process improvement team

Responsibilities

Serve as a central point of contact for escalating protocol, compliance, or procedural concerns in collaboration with site leadership
Partner with cross-functional stakeholders to assess and improve existing workflows related to clinic operations
Identify opportunities to improve documentation, efficiency, and internal communication across team functions
Ensure smooth communication between staff and clinical operations to support the highest level of patient and provider satisfaction
Assist with new hire onboarding, training, and professional development within your department
Contribute to team- and site-level performance metrics and improvement projects
Partner with department leader to clear documentation of team initiatives, progress, and outcomes to ensure alignment with leadership goals