Clinic Office Supervisor

Los Angeles Center for Ear Nose Throat and Allergy•Eastvale, CA

26d•$24 - $30

About The Position

Job Summary: The Clinical Office Supervisor is responsible for overseeing the day to day activities of our clinics. This position performs a wide variety of duties and responsibilities that emphasize leadership, quality patient care and customer service. The Clinic Office Supervisor manages and supervises the operational, personnel and administrative functions of the clinic, while fostering an environment which promotes excellent patient care, comfort and trust. The Clinic Office Supervisor must exemplify the core values of the organization, always exercising utmost discretion, diplomacy and tact in all patient/staff interactions.

Requirements

AA Degree
At least 3 years in a supervisory role
Strategic thinker, innovative and problem-solver
Excellent communication skills
Results-driven, adaptable with ability to manage multiple priorities and schedules;
Ability to travel to all clinic locations with reliable transportation

Nice To Haves

Knowledge of ENT and Allergy, preferred
Bilingual: English/Spanish/Mandarin/Cantonese depending on location preferred.
Demonstrated ability to grow and manage a team while focusing on process improvement and customer service.
Strong leadership and management skills, especially around internal communication and collaboration, goal-setting and metrics/performance management

Responsibilities

Serve as the primary point of contact at all LACENTA clinics both internally and externally.
Oversees day-to-day operations at clinic locations and/or corporate office locations.
Assess and provide the appropriate need/requests of office furniture, technology and hardware.
Handle patient grievances, patient concerns, and all customer service-related matters.
Aid in developing and approving all clinic personnel schedules.
Manage coverage issues brought about by staff call outs.
Evaluate and provide suggestions and ideas to improve operations and clinic performance.
Prepare regular reports for upper management.
Propose and provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors) and report to upper management.
Design strategy and set goals for growth.
Maintain budgets and optimize expenses.
Implementing and maintaining policies and procedures/office administrative systems when necessary.
Manage vendor relationships and account personnel when necessary.
Oversee and assist with hiring and training of new staff members.
Ensures appropriate coaching, training, and expectations for staff, as evidenced by their department’s performance compared to goal.
Assist in termination and disciplinary needs of staff as needed.
Ensure employees work productively and develop professionally.
Supervising and monitoring the work of administrative staff, in conjunction with leads, supervisors and department managers.
Ensure staff follows health and safety regulations
Organizing meetings and managing databases.
Attend company relation functions or events as needed.
Other duties, as assigned.