Clinic Office Manager

Leidos QTC Health Services•Orlando, FL

6d•Onsite

About The Position

Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day. Leidos QTC Health Services is seeking a Clinic Office Manager in Orlando, FL to support our Clinic Services team! The Clinic Office Manager is responsible for the operations and administration of a Leidos QTC medical clinic(s). Ensures clinic efficiency through collaboration with cross-functional team members, coaching and mentoring clinic staff. Manages a clinic budget to ensure expense goals are met. Responsible for communicating and resolving physician, customer, and Examinee inquiries, incidents, and complaints. Serves as a liaison with all internal and external customers and ensures compliance with HIPAA and other privacy regulations.

Requirements

Bachelor's Degree in a health care related field w/ 4 years of related experience or Master's Degree w/ 2 years (Additional years of experience may be considered in lieu of degree)
2 or more years of experience supervising or leading teams or projects preferably in a clinical or medical practice environment.
This is a working manager position. Must be able to support back office duties when needed.
Basic Life Support for Healthcare Providers (BLS) certification required within 30 days of starting.
Strong leadership skills with the ability to prioritize, delegate, and communicate effectively.
Must be able and willing to travel 10-15% of the time supporting the various clinics assigned or to other areas as needed.
An understanding of medical terminology
The ability to learn and understand new proprietary software applications.
Valid US driver’s license required
A valid National Certification from one of the following Associations: National Health Career (NHA) American Association of Medical Assistants (AAMA) National Association for Health Professionals (NAHP) American Medical Technologist (AMT) National Center or Competency Testing (NCCT)
Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Nice To Haves

One of the following: Medical Assistant, RN, LVN, LPN Diploma or EMT Certification or experience as a Military Medic or Hospital Corpsman.
Clinic operations experience a plus

Responsibilities

Manage day to day operations of assigned clinic(s) to include planning and coordinating work assignments of all clinic staff.
Be responsible for hiring, performance reviews, setting staff expectations, onboarding new employees and daily approvals of employee timekeeping.
Coach, mentor and train employees for growth and development opportunities in skill, knowledge and empowerment
Collaborate with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire claimant and customer experience.
Be responsible for ongoing on-site provider satisfaction through engagement and retention efforts.
Train and implement policies, procedures, goals and objectives for assigned staff.
Ensuring strict confidentiality of all medical records, PHI and PII
Consistently audit clinic(s) to meet established operational and safety standards (e.g., expired supplies, annual fire inspection, fridge temps, sharps disposal, equipment calibration, etc.)
Manage clinic(s) budgets to include medical and office supply inventory.
Assist Regional Managers with provider scheduling.
Review and analyze clinic metrics to ensure meeting company goals (e.g., weekly, quarterly, annually, etc.).
Assist in the examination process of patients, measure vital signs, interview patients, record information on patients’ charts, and conduct a variety of diagnostic testing.