Clinic Office Coordinator, Home Care (LPN)

DUNCAN REGIONAL HOSPITAL•Duncan, OK

About The Position

The Home Care and Hospice Clinical Office Coordinator (LPN) supports a smoothly running Home Care and Hospice office by combining clinical coordination and administrative support. The role serves as a primary point of contact for patients, families, referral sources, and clinical staff; coordinates schedules and communications; maintains accurate electronic medical record (EMR) documentation; and assists with departmental operations, including supplies, records, and timekeeping entries. In the LPN capacity, the Coordinator supports clinical workflows by receiving and documenting clinical communications, entering provider-directed telephone/verbal orders into the EMR per organizational policy, and monitoring remote patient monitoring (RPM) data and alerts with appropriate escalation and documentation. Acts as a patient advocate and resource person to provide guidance on home health and hospice services and options.

Requirements

Communication skills, including fluency in oral and written English.
Basic computer skills, including the ability to send/receive email and navigate information technology associated with the position.
Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.
Ability to apply the skills of self-motivation and project management.
Ability to read, interpret, and apply policies and procedures.
Ability to exercise initiative, judgment, discretion, and decision-making consistent with organizational objectives.
Proven ability to analyze and solve problems to deliver results.
Must have strong interpersonal skills to successfully represent the department and organization at all levels.
Familiarity with standard office equipment.
Ability to handle multiple tasks in a timely manner.
Advanced, fingerprint background checks are required for this position.
Graduate from a Licensed Practical Nursing (LPN) program.
Current unencumbered LPN license in the State of Oklahoma.
American Heart Association BLS required; May have up to 30 days from date of hire or transfer to obtain.
For those positions requiring travel, a current, valid driver’s license and automobile liability insurance must be maintained.

Responsibilities

Administrative and Department Coordination Support patients and clinical staff by answering incoming calls and directing them appropriately
Coordinate patient appointments/visits based on clinician schedules; communicate schedule changes and other information to appropriate staff in a timely manner following departmental procedures.
Maintain and organize charts/records; assure timely upload and accurate categorization of signed documents and other pertinent documents in the EMR chart.
Prepare admission packets for new home care and hospice patients.
Maintain adequate inventory so medical and non-medical supplies are available for staff needs and patient use; coordinate ordering and tracking.
Assure accurate and timely entry of mileage, triage pay, and on-call pay in the timekeeper system following departmental procedures; collaborate with applicable clinicians on missing information needed for payroll processing.
Oversee and maintain records of company vehicles.
Manage incoming/outgoing mail and routine department correspondence.
Verify current patients’ insurance coverage monthly and route issues/changes to appropriate team members.
Perform courtesy calls interviewing current patients related to their experience and route feedback per departmental process.
Participate in New Hire Orientation by preparing supplies applicable to the clinician, obtaining driver’s license copy for insurance purposes, and serving as a resource for administrative tasks related to payroll and clerical duties.
Receive clinical calls/messages from patients, caregivers, and providers; document and route to the appropriate clinician per departmental workflow.
Enter provider-directed telephone/verbal orders into the EMR in accordance with organizational policy and within LPN scope; ensure orders are documented accurately and routed for required review/authentication.
Support EMR clinical documentation completeness by tracking missing items (e.g., signed orders, visit documentation elements) and coordinating follow-up with clinicians/providers.
Manage Remote Patient Monitoring (RPM) workflows: monitor incoming RPM data/alerts, document review and patient outreach in the EMR/RPM platform, and escalate abnormal findings per established protocols and supervisory guidance.
Provide patient/caregiver support related to RPM participation (basic device education, troubleshooting connectivity/workflow issues, and reinforcing how/when to report concerns), documenting interactions appropriately.
Coordinate communication between clinical team members, providers, and patients to promote timely follow-up, continuity, and service delivery.
Follow up on patients whose service is on hold.
Perform in-home patient visits as assigned for both home care and hospice.
Regular attendance and punctuality for scheduled shifts.
Appropriately adapts assessment, treatment, and/or care methods to accommodate the physical, cultural, age-specific, and other developmental needs of each person served.
Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings.
Utilization of assistive devices for lifting is mandatory.
Must adhere to safety protocols at all times.
Per DRH policy, all required conditions of employment must be met and maintained, including required vaccinations.
This position requires respirator and fit testing. Required testing will be performed on all team members at risk for exposure to airborne infectious diseases, droplet producing procedures, or any caustic chemicals.
Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
Performs other related duties as assigned.