Assist front desk staff by welcoming patients to the office, complete check in process by verifying patient identity, address, ensuring that accurate insurance and all other demographics are loaded in the Epic EMR system. Ensure prior authorizations for visits are in place prior to patient being seen. Obtain required signatures and collect co-payments. Balance daily payment entries against daily computer totals for all activities on patient account. Discuss balances with patients at check-in and/or check-out time. Schedule follow up and/or referral appointments at patient check out. Responsible for managing the No Show appointments making sure patients are not lost to follow-up. Answer phones and manage communications with patients, providers, staff, insurance companies, and other outside entities.