Clinic Office Assistant

FirstHealth of the Carolinas, Inc.

79d

About The Position

The position involves answering phones and managing communications with patients, providers, staff, insurance companies, and other outside entities. The role requires effective communication and accurate documentation via the Epic EMR system, relaying messages to Physicians and the Patient Care team. Responsibilities also include managing patient schedules and handling incoming and outgoing referrals. The candidate must demonstrate good verbal and nonverbal communication skills, as well as the ability to multi-task and stay organized. Maintaining patient confidentiality is crucial, along with performing scanning, monitoring incoming faxes, and other miscellaneous administrative tasks as assigned by the manager.

Requirements

• Experience as a Medical Office Receptionist within a Cardiology office preferred.
• Previous Epic EMR experience preferred.

Responsibilities

• Welcoming patients to the office and completing the check-in process by verifying patient identity and address.
• Ensuring that accurate insurance and all other demographics are loaded in the Epic EMR system.
• Ensuring prior authorizations for visits are in place prior to patients being seen.
• Obtaining required signatures and collecting co-payments.
• Balancing daily payment entries against daily computer totals for all activities on patient accounts.
• Discussing balances with patients at check-in and/or check-out time.
• Scheduling follow-up and/or referral appointments at patient check-out.
• Managing No Show appointments to ensure patients are not lost to follow-up.
• Answering phones and managing communications with patients, providers, staff, insurance companies, and other outside entities.
• Effectively communicating and accurately documenting via the Epic EMR system relaying messages to Physicians and Patient Care team.
• Managing patient schedules and incoming and outgoing referrals.
• Obtaining insurance authorizations for special testing and working the Epic work queues, following up with outside offices to ensure patients receive their appropriate appointments.
• Ensuring a clean and safe environment for patients and staff.
• Working with HIM on timely release of information requests.
• Performing other duties as assigned within scope and standard practices.

What This Job Offers

• Number of Employees: 5,001-10,000 employees