Clinic Office Assistant - GI Clinic

Community Health Systems Professional Services Corporation • Naples, FL

117d

About The Position

As a Customer Service Representative at Santa Rosa Medical Group, you'll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, and student loan assistance for eligible roles.

Requirements

• 0-2 years of experience in a medical office, clinic, or healthcare administrative setting required
• Proficiency in electronic medical records (EMR) systems and office software.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced healthcare environment.
• Customer service-oriented with a professional and courteous demeanor.

Nice To Haves

• Knowledge of medical terminology, scheduling, billing, and insurance verification preferred.
• Certified Medical Office Administrative Assistant (CMAA) preferred.

Responsibilities

• Greets and assists patients during check-in and check-out, ensuring accuracy in patient information and documentation.
• Schedules patient appointments, obtains pre-certifications, and coordinates with providers for testing, procedures, and surgeries.
• Collects time-of-service (TOS) payments, issues invoices, and processes financial transactions in compliance with clinic policies.
• Maintains and updates patient records, ensures quality control, and addresses gaps in care.
• Answers phone calls, responds to inquiries regarding clinic policies and services, and routes messages appropriately.
• Enters charges and codes invoices for billing, ensuring accuracy and timely processing.
• Monitors and maintains office and clinic supply inventory, placing orders as needed to ensure availability of necessary materials.
• Assists in handling physician call schedules, provider reimbursements, and license renewals.
• Supports clinical staff as needed, including assisting in triage and coordinating patient referrals.
• Ensures a clean and organized work environment, following infection control and safety protocols.
• Performs other duties as assigned.
• Complies with all policies and standards.

Benefits

• Health insurance
• 401(k)
• Licensure/certification reimbursement
• Student loan assistance for eligible roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals