Clinic Manager

Cabin Creek Health Systems-posted 4 months ago
Full-time • Manager
Dawes, WV
101-250 employees
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The CM is a key management role for the health center, who directly supervises the health centers Lead Medical Assistant and non-clinical support staff to assure quality care and patient satisfaction. The CM is responsible, with support from the Executive Director and other members of the CCHS Senior Management team, for the delivery and oversight of all patient care services responsibilities for all medical and non-medical administrative functions and overseeing all aspects of health center practice operations. In addition the CM will ensure that clinical sessions are adequately staffed with appropriate clinical and administrative staff; support implantation of new programs and services through resource planning and allocation; and ensure clinic compliance with regulatory standards (OSHA, HIPPA, and CLIA).

  • Oversee clinic operations with respect to appointment scheduling, patient flow, and the electronic health records.
  • Maximize use of available staffing resources.
  • Coordinate staff training, orientation and on-boarding of new staff.
  • Maintain a professional working environment and conduct monthly center staff meetings.
  • Attend required meeting and participate in committees involving delivery of care.
  • Ensure clinical and administrative policies and protocols are followed appropriately.
  • Evaluate staff on a yearly basis and intervene with struggling staff utilizing the appropriate tools.
  • Complete reports as needed for health center operations.
  • Maintain patient confidentiality at all levels of interaction.
  • Plan and coordinate work assignments to ensure that all staff members are well utilized.
  • Receive and properly document patient complaints.
  • Assure compliance with all OSHA, CLIA, and HIPPA regulations.
  • Assure accurate documentation and logs for programs such as Vaccines for Children.
  • Manage materials to assure adequate medical and office supplies are available.
  • Provide input to senior management regarding long term planning.
  • Manage clinic facility ensuring proper safety, maintenance, and functionality of space/site.
  • Experience working productively with professional and clinical staff required.
  • Demonstrated leadership, management ability and supervisory skills.
  • Commitment to working in community health.
  • Ability to read, analyze, and interpret basic reports required.
  • Ability to respond to inquiries and complaints from patients and/or members of the community.
  • Knowledge of computer systems and applications.
  • Skill in planning, organizing, delegating, and supervising.
  • Skill in verbal and written communication.
  • Ability to take initiative and to exercise independent judgment, decision-making and problem-solving expertise.
  • Knowledge of organization policies, procedures, and systems.
  • Knowledge of health administrative practices.
  • Skill in developing and maintaining effective working relationships with staff, patients, public and external agencies.
  • Graduate of a Medical Assistant Training program with 4 years' experience preferred.
  • Operational, medical administration and supervisory experience in a health care organization may be substituted for Medical Assistant certification.
  • One-year supervisory experience required.
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