Clinic Manager - Duke Eye Center

Duke Careers • Durham, NC

7d • Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.   Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.
The Clinic Manager is responsible for the daily operational, clinical (non-nursing), administrative, and patient service functions of one or more ambulatory clinic locations. This role ensures high-quality patient care, efficient clinic operations, and compliance with DUHS policies, procedures, and regulatory standards. The Clinic Manager oversees clinic staff, coordinates resources, supports physician and advanced practice provider teams, and drives performance improvement initiatives. This position reports to the Practice Administrator, and up to the Ambulatory Operations Director to align clinic performance with service line and organizational goals. This role actively participates in planning, resource allocation, and change management efforts within the assigned clinic(s).

Requirements

• Bachelor’s degree in healthcare administration, business, or related field preferred; or an equivalent combination of relevant education and experience.
• Minimum of three years of related administrative or clinic management experience required.

Nice To Haves

• Experience in ambulatory or outpatient clinic operations preferred.

Responsibilities

• Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery; ensure operational readiness and a patient-centered experience.
• Supervise and coordinate clinic staff (all clinical but non-nursing), including scheduling, assignment of duties, performance evaluation, and training.
• Monitor and manage operational metrics (volumes, productivity, access, and wait times) to ensure service excellence and efficiency.
• Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements.
• Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities.
• Implement quality improvement initiatives and standard work processes to improve patient outcomes and operational performance.
• Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability.
• Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.
• Serve as primary administrative contact for clinic-based concerns, escalating issues as appropriate to Practice Administrator or Ambulatory Operations Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees